Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

difficulties working
by drorion
August 26, 2016 at 11:02 pm
Hi I'm having some difficulties working with current plugin and would ...
Color/size of month label above timeline
by SeSar
August 26, 2016 at 10:08 am
Hi.I need to change color/size of the month(+year) label just above th...
Timeline Cards Bunching Up
by nmosley
August 25, 2016 at 5:21 pm
Hello,We are working on implementing the content timeline that our cli...
Can’t link PrettyPhoto to website
by jrath
August 25, 2016 at 5:11 pm
I've set up my content timeline and i'm trying to link one of the imag...
Duplicate a map
by megashape
August 23, 2016 at 9:53 pm
Hi there,How can I duplicate the map I created?Somehow from the databa...
ranslation for 3-letters month name
by SeSar
August 23, 2016 at 6:50 pm
Hi. Is theer a way to translate the 3-letters month code? (the on...
Separating name and first name on Usquare
by Marie1986
August 23, 2016 at 10:08 am
Hello,I would like to have the possibility to write the names and the ...
Content Timeline not scrolling with WP
by dorianwolf
August 22, 2016 at 4:55 pm
Hey there,I'm using a BeTheme plugin for my theme and have the Content...
Show image caption or description in PrettyPhoto
by redeggmarketing
August 19, 2016 at 11:37 pm
Hello,I'd like the image caption or description to display when t...
Open Pin link new window
by bacsoattila
August 19, 2016 at 6:54 pm
hi there,Is there any chance to add the Open the Link in same win...
Linking directly to timeline card
by Haikukitty
August 19, 2016 at 3:51 pm
Hi there:Our site is using the timeline a little bit backwards, with a...
Mobile performance issues
by shorterthanmiles
August 18, 2016 at 3:00 am
Hello,I'm having 2 issues on mobile on this page: http://thisworldmusi...
Image for start item not displaying
by shorterthanmiles
August 17, 2016 at 9:48 pm
The image for the start item is not displaying on this page:http://thi...
Help using the plugin
by etoiles
August 17, 2016 at 6:06 pm
Hi,I don't know how to add an image to pins.  It says lightbox im...
Error and difference between preview and real page
by elodyemartin
August 17, 2016 at 2:40 pm
Hi, I just installed Imapper plugin, I created a map with 2 rando...
Change date format on card
by kevinneal
August 17, 2016 at 1:13 pm
Hi could you let me know if there is any way to change the format of t...
Spread nodes evenly over timeline?
by shorterthanmiles
August 17, 2016 at 6:07 am
If you only use 11 days out of a single month, is there a way to get t...
HTML possible?
by shorterthanmiles
August 16, 2016 at 7:31 pm
I would like to include basic html in individual timeline items, thing...
Image scaling up?
by ralphbrewer
August 15, 2016 at 10:28 pm
I have the cards showing the Featured Image from my posts... but the i...
can’t get theme to work
by lilgee34
August 15, 2016 at 7:04 pm
here is my page and the error I get when I install the theme. http://9...
https and CT plugin
by hsatech
August 15, 2016 at 6:38 pm
Hi,Your plugin breaks my https site... it loads fine under http, but h...
My previous error ticket erased? Error with arrows
by chegge77
August 14, 2016 at 9:11 pm
Hello,Was my previous ticket accidentally erased?http://support.shindi...
Size of "years" font in timeline
by NeotericWorks
August 11, 2016 at 3:42 pm
Hi there,Is there any way I can make the font larger on the timeline?M...
Activation of plugin gives fatal error
by Sammet
August 11, 2016 at 1:49 pm
Hi all, I bought the plugin 2 days ago but I can not activate it ...
Timeline arrows not working
by milkbar
August 11, 2016 at 8:46 am
Hi,My timeline arrows do not work on my website. I notice someone else...
More than one PrettyPhoto Lightbox Zoomed Image?
by ecinc
August 8, 2016 at 9:16 pm
Is is possible to have more than one image in the PrettyPhoto lightbox...
Disable Twitter/Like in lightbox
by dbt
August 8, 2016 at 12:05 pm
Hey, I'm wondering how I can disable the twitter/like box in the light...
Want to add a font in uSquare
by FreddyAbelard
August 5, 2016 at 10:09 am
Hi,First thanks for your work, your plugin is awesome.I want to now if...
Disappearing info
by lukaszt
August 4, 2016 at 8:32 am
Hi! All be great before last plugin update.Now when we hover pins and ...
Timeline boxes not centered
by brooklynne
August 2, 2016 at 10:28 pm
Using the default settings for the timeline I am seeing that my timeli...
problem with adding posts
by Artur
August 2, 2016 at 6:03 pm
Welcome,I have problem with adding new posts to a timeline.http://tuwi...
Hide days and show content
by georgechr
August 2, 2016 at 1:52 pm
Hello,Just installed the plugin and i would like to ask you some quest...
Slider not smooth scrolling when clicked
by dreison27
August 2, 2016 at 9:06 am
When I clicked on the smaller circles (rectangles on my setup) they sc...
Error on 1499
by lisaostara
August 2, 2016 at 1:08 am
We\'re getting this error on our pages with uSquare. All plugins and W...
Pretty Photo Caption
by RebeccaAlicubi
August 1, 2016 at 4:34 pm
Hi support,is it possibile to show image caption in pretty photo image...