Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Open
Frontend_builder warning – Site not showing
by lmdlb
September 29, 2016 at 10:45 pm
Hi, Some days ago I updated the theme and the plugins with the last ve...
Open
WPML compatible or not?
by skyenook
September 29, 2016 at 6:46 pm
Purchased this plugin cause you reported to be compatible with the Int...
Open
Custom sidebar
by Alt
September 29, 2016 at 8:24 am
Hello there!Try add sidebar in custom page. 1 sidebar I add ad blog pa...
Open
Responsive problem.
by bewood
September 29, 2016 at 12:23 am
Hello,I have problem with responsive on mobile devices... how to fix i...
Open
Disable Pretty Photo
by pelikhan
September 28, 2016 at 1:06 pm
I need to disable the Pretty Photo link on both the Item Options ...
Open
iPad Zoom Image not loading as PrettyPhoto
by tyrell
September 27, 2016 at 10:19 pm
Hello,We are having an issue with full zoom image on our timeline. The...
Open
Click to View Item opens new window
by christhree
September 27, 2016 at 3:44 pm
http://shinbonealley.net/tesss-picks/Hi I am using this great product ...
Open
Just want to show the year – not day or month
by romneys
September 27, 2016 at 2:56 pm
Hi there,I just want to present the year in the timeline - how can I s...
Open
Content Timeline WP Update
by theedged
September 26, 2016 at 9:37 pm
How do I update this plugin. I have downloaded the latest files but I ...
Open
Responsive issues
by smemma
September 26, 2016 at 5:37 pm
I bought this plugin as it claimed to be fully responsive, however I c...
Open
Backend messy, multiple maps not working
by ichabod1799
September 26, 2016 at 4:14 am
First of all the backend is messy and missaliogned. I can't upload cus...
Open
Timeline (line) hover not working
by campaignium
September 23, 2016 at 6:51 pm
Timeline towards the bottom of page http://colehamels.wpengi...
Open
plugin not working
by portalintegrators
September 23, 2016 at 8:19 am
I am trying to upload the plugin and its not working.
Open
Double images
by Gord
September 21, 2016 at 9:04 pm
There is a timeline on this page that is showing two split images for ...
Open
Responsive problem
by mjouan
September 20, 2016 at 3:10 pm
Hello,I have a problem with the responsive. When I reduce the size of ...
Open
Chronological Options "Category" displayed wrong
by legendario
September 20, 2016 at 2:26 pm
Hi,I have set in chronological options the type as "categories" , but ...
Open
timeline node title does not show
by skyenook
September 20, 2016 at 3:07 am
the title of the timeline node doe snot show up when moving the pointe...
Open
Circle to a square / rectangle image
by Scotty
September 18, 2016 at 7:20 pm
Is it possible and if so how do I change the Circle to a square / rect...
Open
Carousel Timeline & Card doesn´t work correctly
by 1alv
September 17, 2016 at 9:13 pm
Dear,The carousel doesn´t work correctly. I have 4 post and only show ...
Solved
Title issues
by buildyouronline
September 17, 2016 at 5:42 pm
Can you advise why the date range isn't closed. Also the years are not...
Solved
Juste one date ?
by mjouan
September 16, 2016 at 6:05 pm
Hello,I don't understand why i have juste the first date on the top li...
Open
Removing and then, moving
by Colorola
September 16, 2016 at 2:30 am
Hi, I'm loving your timeline, just a few questions, please. How can I ...
Open
Montgomery timeline help
by Stevenhunt
September 15, 2016 at 2:51 am
Hi there, first of all, really liking the timeline so far...it does pr...
Open
Content Timeline not working using BETHEME
by lachef
September 15, 2016 at 12:26 am
Hi. I am running the wordpress 4.5.4 with the Betheme Template.  ...
Open
Line Nav Arrows only work once on touch devices
by visiluna
September 14, 2016 at 6:46 pm
The two arrows at each end of the line, used to navigate through month...
Solved
Responsive Issues
by Ecki1212
September 14, 2016 at 2:40 pm
Hi,when visiting my Page on the iPhone or iPad i am not able to scroll...
Open
Can’t export slides
by eddadee
September 14, 2016 at 6:16 am
Hello,I'm not able to export slides - I keep getting this message:File...
Open
Can i change licence type
by legraindeweb
September 13, 2016 at 2:34 pm
Hello,I bought the content timeline licence for Wordpress, but as it d...
Solved
Year not displayed
by buildyouronline
September 13, 2016 at 4:58 am
I have created several timelines and attempting to separate out accord...
Open
usquare not saving information in grid
by hoxseys
September 12, 2016 at 6:43 pm
The usquare is not saving information that I have entered into the gri...
Open
Item dates not appearing on timeline
by ndworkin
September 9, 2016 at 9:45 pm
I've selected "Years" as my date display preference, and entered a yea...
Solved
Showing the full post content in Atlanta style
by Ferven
September 9, 2016 at 12:09 am
Is this possible, or in any other style?Essentially I was to use it as...
Solved
Content Timeline wordpress Not working on Theme X
by dilanpushpitha
September 8, 2016 at 7:08 pm
Hi, I installed the above plugin on Theme X and it is not working as s...
Solved
Troubleshoot with the Plugin
by mateensalaam
September 8, 2016 at 2:09 am
I have a section in my website ( www.kedus.in ) i.e " Institution...
Solved
Plugin not mobile responsive as advertised
by RachelSmith
September 7, 2016 at 5:05 pm
Hi, I purchased your uSquare plugin for Wordpress today as i...