Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Open
I Mapper Not Respossive
by Tai
July 15, 2019 at 2:00 pm
Please, the "Content" - box of your plugin is not responsive. I've tri...
Open
Mobile Issues with iMapper plugin
by calebdev
July 9, 2019 at 11:06 pm
Hi,I am working with your iMapper plugin. The pins that you click on s...
Solved
Error: mCustomScrollbar is not a function
by ryanideaville
July 5, 2019 at 7:35 pm
I'm having the exact issue detailed here:http://support.shindiristudio...
Solved
looking for the tutorial
by m1lemeli
June 20, 2019 at 7:46 pm
Where could I find the tutorial ? I have some trouble to start and i n...
Solved
Memory exhausted
by razorfrog
June 18, 2019 at 12:54 am
Hi,I am getting an error that breaks my entire site. Can you help me f...
Solved
Excerpt styling
by jhamson16
June 12, 2019 at 4:51 pm
When the timeline pulls text for the excerpt portion of our timeline, ...
Solved
Removing clickable photo and hoover text
by jseve85
June 7, 2019 at 2:07 pm
Hello,I'm trying to remove the click option in the card image, don't n...
Solved
Add New Timeline Empty Link
by proactive
June 6, 2019 at 5:42 pm
I\'ve uploaded and activated the Content Timeline on my site, but...
Solved
Js conflict with avada theme / evolution requests
by sbachywebsites
June 3, 2019 at 9:21 am
hello, 1/ when i put 2 imapper on the same page, the avada theme stick...
Solved
Can’t change location of pins
by sarahs41
May 30, 2019 at 11:19 pm
My developer can't change the location of the pins.  He sent me a...
Solved
Can’t find tab type I want to use in the files
by sarahs41
May 30, 2019 at 11:16 pm
I bought the imapper Jquery (GREAT script!) but my developer can\'t fi...
Solved
Removing social buttons
by jseve85
May 29, 2019 at 1:26 pm
Hello,How to remove the social media buttons on the boston timeline?It...
Solved
how to remove social share button
by dreamnotion
May 29, 2019 at 7:09 am
hello, I am using Nashville theme. How can I remove the social share b...
Solved
Translation with WPML
by SeductionGraphic
May 25, 2019 at 4:49 pm
Hello, I've read, that your plugin wasn't compatible to wpml 5 years a...
Solved
Social Share button
by Milk
May 17, 2019 at 12:31 pm
In one of the demos for this plugin, I saw an option to add a share bu...
Solved
Timeline not updating
by lailadin96
May 15, 2019 at 10:19 pm
When adding new cards to a timeline and viewing the live page, the new...
Solved
Images showing incorrectly in different browsers
by gdassociates
May 7, 2019 at 10:55 am
I am using Google Chrome on an iMac and the maps show correctly on eac...
Solved
html below content problem
by martayra
May 6, 2019 at 5:41 pm
Hello, I am trying to edit the below content on my pins and I have pro...
Solved
We get a bunch of code on the front end!
by PicsPoint
May 3, 2019 at 8:54 pm
Hello,  After a few weeks of enjoying Content Timeline, today we ...
Solved
iMapper WP use with ARI Fancy Lightbox
by Julz
May 2, 2019 at 7:43 pm
We're currently working on our website - www.dirtypretty.me/lifestyle ...
Solved
How long does it take to get a response
by lailadin96
April 30, 2019 at 8:58 pm
I first sent in a ticket and email to support last week and again yest...
Solved
Date format and Easing
by lailadin96
April 29, 2019 at 9:17 pm
Is there documentation on how to change the date that shows up on the ...
Solved
How to change date format
by bellmedia
April 29, 2019 at 7:18 pm
I just want to change the date format on each card to only show the ye...
Solved
iMapper Map not showing on Front End
by gdassociates
April 26, 2019 at 1:14 pm
Hi,I have created a website that uses the iMapper plug-in to create 4 ...
Solved
No save button when editing a new card
by lailadin96
April 25, 2019 at 6:26 pm
When editing or creating a new card for a timeline the bottom of the e...
Solved
image not displaying on backend and frontend
by dreamnotion
April 25, 2019 at 8:31 am
Hi, I purchased Content Timeline plugin yesterday. I cannot change the...
Solved
Settings buttons aren’t clickable
by lailadin96
April 24, 2019 at 3:18 pm
When going into the Content Timeline and seeing the settings buttons o...
Solved
Timeline wont display
by uktw
April 16, 2019 at 1:50 pm
https://www.gsmautomotive.com/company/company-history/I just upgradded...
Solved
mCustomScrollbar is not a function error
by mkpros
April 12, 2019 at 11:58 am
Hello,we're trying to implement the timeline on this page: http:/...
Solved
Product not working on live page
by bsanvidge
April 11, 2019 at 7:46 pm
I am having issues with having the plugin work. Everything works when ...
Solved
Read More Button Settings
by michaelrieder
April 8, 2019 at 9:43 am
Hi In the globals settings there is a checkbox titled "read more ...
Solved
Settings for the Santa Fe theme in the demo
by mlgoon
April 4, 2019 at 4:14 pm
What settings are used for the Santa Fe theme in the demo so that when...
Solved
Timeline images not displaying
by jklouth
April 2, 2019 at 3:10 am
Main card images not displaying correctly in back-end or front-end in ...
Solved
images not displaying on old version update needed
by wineinnsj
April 1, 2019 at 11:20 am
Hi there,Images are no longer displaying on the website, nor the backe...
Open
YouTube video page background won’t play on iPhone
by glenngoossens
April 1, 2019 at 6:33 am
Hi,the YouTube video background works fine on desktop. On mobile devic...