Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Open
Images not appearing in Content Timeline
by brianjkrummel
August 19, 2019 at 6:22 pm
I have installed your plugin correctly. I have created a new timeline ...
Open
Shortcode hangs the website
by fazail
August 14, 2019 at 3:18 pm
I have bought your plugin however when I past the code my site hangs u...
Solved
Changing Order of Tabs
by Simon
August 2, 2019 at 2:51 pm
Hi there, I'd like to be able to change the order of the tabs in the m...
Solved
Jquery Error
by jonnglass
July 29, 2019 at 7:17 pm
Having an issue with the map not showing up on the page.Seems to be a ...
Solved
Slide not centered
by Alcatraz83
July 18, 2019 at 12:33 am
Hi, I have bought this plugin. I think it's very nice. I have a probla...
Solved
Continuous Saving, Can’t Make Changes
by MMG
July 16, 2019 at 5:48 pm
Hello, Whenever I try to make any kind of change to my grid and then s...
Solved
I Mapper Not Respossive
by Tai
July 15, 2019 at 2:00 pm
Please, the "Content" - box of your plugin is not responsive. I've tri...
Solved
Mobile Issues with iMapper plugin
by calebdev
July 9, 2019 at 11:06 pm
Hi,I am working with your iMapper plugin. The pins that you click on s...
Solved
Error: mCustomScrollbar is not a function
by ryanideaville
July 5, 2019 at 7:35 pm
I'm having the exact issue detailed here:http://support.shindiristudio...
Solved
looking for the tutorial
by m1lemeli
June 20, 2019 at 7:46 pm
Where could I find the tutorial ? I have some trouble to start and i n...
Solved
Memory exhausted
by razorfrog
June 18, 2019 at 12:54 am
Hi,I am getting an error that breaks my entire site. Can you help me f...
Solved
Excerpt styling
by jhamson16
June 12, 2019 at 4:51 pm
When the timeline pulls text for the excerpt portion of our timeline, ...
Solved
Removing clickable photo and hoover text
by jseve85
June 7, 2019 at 2:07 pm
Hello,I'm trying to remove the click option in the card image, don't n...
Solved
Add New Timeline Empty Link
by proactive
June 6, 2019 at 5:42 pm
I\'ve uploaded and activated the Content Timeline on my site, but...
Solved
Js conflict with avada theme / evolution requests
by sbachywebsites
June 3, 2019 at 9:21 am
hello, 1/ when i put 2 imapper on the same page, the avada theme stick...
Solved
Can’t change location of pins
by sarahs41
May 30, 2019 at 11:19 pm
My developer can't change the location of the pins.  He sent me a...
Solved
Can’t find tab type I want to use in the files
by sarahs41
May 30, 2019 at 11:16 pm
I bought the imapper Jquery (GREAT script!) but my developer can\'t fi...
Solved
Removing social buttons
by jseve85
May 29, 2019 at 1:26 pm
Hello,How to remove the social media buttons on the boston timeline?It...
Solved
how to remove social share button
by dreamnotion
May 29, 2019 at 7:09 am
hello, I am using Nashville theme. How can I remove the social share b...
Solved
Translation with WPML
by SeductionGraphic
May 25, 2019 at 4:49 pm
Hello, I've read, that your plugin wasn't compatible to wpml 5 years a...
Solved
Social Share button
by Milk
May 17, 2019 at 12:31 pm
In one of the demos for this plugin, I saw an option to add a share bu...
Solved
Timeline not updating
by lailadin96
May 15, 2019 at 10:19 pm
When adding new cards to a timeline and viewing the live page, the new...
Solved
Images showing incorrectly in different browsers
by gdassociates
May 7, 2019 at 10:55 am
I am using Google Chrome on an iMac and the maps show correctly on eac...
Solved
html below content problem
by martayra
May 6, 2019 at 5:41 pm
Hello, I am trying to edit the below content on my pins and I have pro...
Solved
We get a bunch of code on the front end!
by PicsPoint
May 3, 2019 at 8:54 pm
Hello,  After a few weeks of enjoying Content Timeline, today we ...
Solved
iMapper WP use with ARI Fancy Lightbox
by Julz
May 2, 2019 at 7:43 pm
We're currently working on our website - www.dirtypretty.me/lifestyle ...
Solved
How long does it take to get a response
by lailadin96
April 30, 2019 at 8:58 pm
I first sent in a ticket and email to support last week and again yest...
Solved
Date format and Easing
by lailadin96
April 29, 2019 at 9:17 pm
Is there documentation on how to change the date that shows up on the ...
Solved
How to change date format
by bellmedia
April 29, 2019 at 7:18 pm
I just want to change the date format on each card to only show the ye...
Solved
iMapper Map not showing on Front End
by gdassociates
April 26, 2019 at 1:14 pm
Hi,I have created a website that uses the iMapper plug-in to create 4 ...
Solved
No save button when editing a new card
by lailadin96
April 25, 2019 at 6:26 pm
When editing or creating a new card for a timeline the bottom of the e...
Solved
image not displaying on backend and frontend
by dreamnotion
April 25, 2019 at 8:31 am
Hi, I purchased Content Timeline plugin yesterday. I cannot change the...
Solved
Settings buttons aren’t clickable
by lailadin96
April 24, 2019 at 3:18 pm
When going into the Content Timeline and seeing the settings buttons o...
Solved
Timeline wont display
by uktw
April 16, 2019 at 1:50 pm
https://www.gsmautomotive.com/company/company-history/I just upgradded...
Solved
mCustomScrollbar is not a function error
by mkpros
April 12, 2019 at 11:58 am
Hello,we're trying to implement the timeline on this page: http:/...