Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Using several custom pins
by thomasinjinji
March 22, 2018 at 6:53 am
Hello,Is there any way to use different custom pins in the same image?...
Activating plugin breaks website
by vapidvim
March 21, 2018 at 10:21 pm
Hi,When I activate the plugin it breaks the website layout on everypag...
JS error preventing timeline from loading
by xynergy
March 21, 2018 at 5:29 pm
I am getting the following console error and the timeline will not dis...
not displaying scroll arrows continuously
by roshan977
March 21, 2018 at 1:57 pm
Hi,Please visit our website http://cynet.skillcountry.com/company...
Swipe on mobile devices not very responsive
by TheGate
March 20, 2018 at 1:20 pm
I am currently using this plugin on a client site and for the most par...
Trouble positioning and scrolling items
by Martin555
March 19, 2018 at 11:52 am
Dear Support Team,I've some trouble on getting the WP Plugin Content T...
Not working correctly for mobile
by yiannis54
March 18, 2018 at 9:39 pm
when viewing from mobile the popup is shown with 600px width and goes ...
Content Timeline breaking with query strings
by redeggmarketing
March 16, 2018 at 8:32 pm
If we have query strings on our links the content timeline doesn't wor...
I cannot change the settings inside the timeline
by swim
March 16, 2018 at 6:43 am
After updating WP to the latest version, every buttons on rightside (g...
iMapper Will not Install
by miles
March 15, 2018 at 3:40 pm
The iMapper download I received from Envato will not install. When I t...
Images not displaying
by verumdigital
March 15, 2018 at 2:55 am
On the frontend or the backend - we can't seem to figure out why?
loadbar an dynamic-load
by msdesktopGmbH
March 13, 2018 at 9:13 pm
I have installed the plugin, the posts are displayed, when opening the...
Timeline breaks page layout and has an Admin Error
by 48North
March 13, 2018 at 12:24 am
Hi,I just installed and tried to setup your plugin but it is breaking ...
Images Not Displaying in Timeline
by bryanh
March 12, 2018 at 5:52 pm
Hello. I've just purchased and started working with Content Timeline a...
Settings are non-responsive
by aawasymbiotic
March 5, 2018 at 8:10 am
Hi,I activated the plugin successfully, but when I tried adding a new ...
Undefined index Error
by tugmariner
March 3, 2018 at 2:42 am
Recently updated the plugin from an older version.  Upon installa...
Files Missing – not working
by 2dolphin
March 2, 2018 at 10:20 pm
I purchased this plugin ... and installed the content_timeline.zip on ...
Clear Overlay
by Mhpromo
March 1, 2018 at 8:58 pm
HiDo do I get a clear overlay using the area pin? Also, is square the ...
Front End Builder won’t work
by tamiejoyce
February 26, 2018 at 11:40 pm
Hello, I purchased and successfully downloaded/uploaded Front End...
Pointer cursor missing on clickable images
by lrjensen
February 24, 2018 at 12:41 pm
HelloI am using the Montgomery style in Content Timeline and I have se...
images opening in new window rather than timeline
by maccaferi
February 21, 2018 at 5:46 pm
Hi,I've set up the content timeline but when I click on the images, th...
error code below slider when activating slider
by roeland
February 21, 2018 at 12:02 pm
Warning: mysql_real_escape_string(): Access denied for user ''@'localh...
Frontend builder
by anzu
February 20, 2018 at 5:08 pm
Hello!I'm using Anivia Theme WP and tried to edit a page after 2 years...
Fatal Error on enabling plugin, whole site crashes
by Confpart
February 19, 2018 at 2:09 pm
Website is running WordPress 4.9.4 (running Divi theme)Plugin installe...
demo blog page and post page can’t see it
by alex89
February 15, 2018 at 5:40 pm
hello i been working my onepage and almost finish but in the section b...
Translating "read More" button
by EM55555
February 15, 2018 at 2:56 am
I have been able to work with your timeline quite well, but am now dup...
None of the settings are working
by AvodahStudio
February 14, 2018 at 10:14 pm
When I click on any of the settings to edit, nothing happens. 
Cannot access to Content Time configuration
by tatafunk
February 14, 2018 at 4:28 pm
If I want to go to global settings, nothing happensEither with: Card S...
problem to login my WP for plugin frontend_builder
by alex89
February 12, 2018 at 6:57 pm
hi, i just send you a mail, i have this issue that i can't log in to m...
Global settings button not working
by mariona
February 9, 2018 at 9:28 pm
Hi, I need to change the main colours of the timeline from blue t...
The plugin is not working properly
by monteserin
February 6, 2018 at 2:03 pm
In this url:http://historiaobjetiva.com/When i click on the "
Timeline Navigation/View Settings
by mpark8811
February 3, 2018 at 4:13 pm
Hi there, this is such a great plugin. I am using the Montgomery timel...
Cannot save Chinese character
by dx2437
February 3, 2018 at 4:03 pm
When we upgrade to WP4.9.2 with Traditional Chinese version, Content T...
by cnatalino
February 2, 2018 at 6:17 pm
I would like documentation for iMapper WP. Specifically I am trying to...
Issue with iMapper WP on Mobile
by Buzznerd
February 2, 2018 at 11:18 am
Hi there - we are having issues with the iMapper pin box not displayin...