Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Open
Slow donwload of the page
by Haegeman
June 24, 2017 at 12:54 pm
Hi,The content timeline take a long time to appear on my website.Do yo...
Open
Cant align Content
by tatafunk
June 23, 2017 at 6:32 pm
Have several problems with this plug in. First could not install it. T...
Open
Content width an Content Height
by Kymzo
June 23, 2017 at 10:06 am
http://osteolyon.fr/motifs-de-consultation/Hi, thanks for your great p...
Open
Error appears when i try to install on WP
by Molifi
June 22, 2017 at 1:32 pm
Hi, this error message keeps appearing, \"The uploaded file exceeds th...
Open
Nothing shows on the page
by prosenjeet
June 22, 2017 at 4:52 am
HiI have sent you a mail regarding this to support@shindiristudio...
Open
Assistance with Custom Post Types
by yellowduckmktg
June 21, 2017 at 10:23 pm
I know you don't offer customization support, but this plugin was purc...
Open
Chinese / Korean / Japanese Languages Support
by ilijajan
June 19, 2017 at 7:29 pm
The slides are not displaying the text in Chinese / Korean / Japa...
Open
USquare Overlapping Sidebar
by Perchpole
June 17, 2017 at 11:34 am
Hi,I have just purchased USquare (WP) and installed it on a vanilla we...
Open
Cannot install plugin
by tatafunk
June 16, 2017 at 8:32 pm
There is a problem trying to upload the plugin to www.humorojo.comIn s...
Open
Two pop up windows open from timeline
by bmagallanes
June 15, 2017 at 6:36 am
I am using the Santa Fe theme for the timeline. When you click on the ...
Open
Pictures not showing
by lisaeriks
June 13, 2017 at 11:38 pm
Hi Shindiri!I purchased the content timeline plugin yesterday. But ima...
Open
Visual layout of Frontend Builder is not correct
by jenvasko46
June 10, 2017 at 3:14 am
Hi! My client just purchased FEB, and after installing on her website,...
Solved
No image appears
by allima
June 7, 2017 at 8:35 pm
I've followed instructions to the letter, and after creating an imap a...
Open
Problems with the DEMO instalation
by kananpek
June 7, 2017 at 6:25 am
i have problem about install the DEMO i have been followed the instruc...
Solved
Carousel causing sidebar to load
by beneppard
June 7, 2017 at 5:29 am
I'm using the All Around Slider on 2 pages on my website. At the botto...
Solved
Timeline formatting: Jackson
by mysunglow
June 6, 2017 at 6:33 pm
Hello Devs!I've just purchased this product today, and have a question...
Solved
Anchor Links
by torweb
June 2, 2017 at 9:32 pm
Is it possible to use Anchor links to jump to different sections withi...
Solved
Plugin Compatibility Issue
by ecommjuice
June 1, 2017 at 4:30 pm
Hi, we're experiencing some problem with Content Time Line plugin...
Solved
Trouble on mobile devices
by artig70
June 1, 2017 at 11:45 am
Hello,I have a problem with the plugin on mobile devices (less than 64...
Solved
iPhone swipe shifts 2 images at a time
by digitalchaos
May 31, 2017 at 8:31 pm
Hello,On our site http://guelph150.ca/ the timeline is working very we...
Solved
Horizontal timeline navigation disappeared
by DBB
May 31, 2017 at 3:12 am
I've had this installed and working, and have come back to it after a ...
Solved
date year – atlanta
by juanje
May 30, 2017 at 10:23 am
Hello, I want to put the dates "for years" in the atlanta template but...
Solved
Unable to add images to cards in new updated vs.
by Chedr
May 26, 2017 at 7:50 am
Hi there,Since updating the plugin yesterday we have been unable to ad...
Solved
Showing more than 3 cards
by Haegeman
May 25, 2017 at 8:48 am
Hi,I've just installed your pluging. Everything looks good. When ...
Solved
Don’t show up over Chrome and Opera
by epimazzo
May 24, 2017 at 10:22 pm
Hi,The plugin does not come up over latest Chrome and Opera versions. ...
Solved
Grouping by categories not working…
by en22
May 24, 2017 at 7:06 pm
Hello, I'm experiencing problems trying to group events under a d...
Solved
Out dated plugin
by VPS
May 24, 2017 at 6:56 pm
I purchased this plugin a couple of years ago and I have created a few...
Solved
Hhow to open link in Same tab.
by bhargav
May 24, 2017 at 1:57 pm
This is the code i'm using, Copied directly from the demo page. H...
Solved
Http google fonts breaking https
by jjma
May 24, 2017 at 12:37 pm
Plugin is loading google fonts over http when our site is using https....
Solved
White screen of death
by jjma
May 24, 2017 at 12:08 pm
Looks like the plugin is trying to take too much of the server resourc...
Solved
Thumbnails Not Registered in WordPress
by restontechwiz
May 24, 2017 at 5:10 am
Thanks for a great plugin...We found a bug though with the way the thu...
Solved
Pin open overlay on image
by Novakus
May 20, 2017 at 3:47 pm
Hi,I am trying to make that the click on pin would open a lightbox tha...
Solved
Pins are not lining up correctly
by Jwin970
May 20, 2017 at 12:14 am
Hi, I am using the Area Pin and when setting my hot spots up on the ba...
Solved
upper label text not showing
by designbycline
May 19, 2017 at 7:13 pm
I'm entering "upper label text" for the "text label above the small ci...
Solved
not handling dates in the same year well
by tdaly
May 19, 2017 at 6:03 am
I have a set of dateshttps://www.screencast.com/t/w8ezjxcyI'm using th...