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Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Friday – within 24-48h in the order they were received.
From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.
Request for refund
December 9, 2018 at 2:27 am
Hello, I have spent a bit of your demoversion in the past few days. Wh...
Issue with SSL Certificate
December 4, 2018 at 6:50 pm
Hi Support Team,My customer recently installed an SSL certificate and ...
Jump to the correct date
December 4, 2018 at 12:30 pm
Hello, We have been using the plugin for several years and have f...
cannot access settings menu
December 3, 2018 at 2:08 am
Thanks for the great plugin so far - but in my quick test, I cannot ac...
timeline nodes overlap
November 26, 2018 at 7:53 am
I had to hide my timeline bar because the nodes overlap and are illegi...
Open in same tab
October 29, 2018 at 8:05 pm
HiAll your pin´s opens on a new tab but we need them to open in the sa...
Plugin is breaking the site
October 16, 2018 at 10:48 pm
Hey guys,The plugin activation seems to break the whole site - almost ...
October 8, 2018 at 9:36 pm
Hello, is it possible to get a pin in two or more category. Exemp...
Mixed content Bug https://
September 28, 2018 at 2:48 pm
Hi There ist a mixed-content alert. Please fix this bug to https://fon...
Font set up not working
September 27, 2018 at 2:47 am
We have chosen every option for fonts listed in the slide configuratio...
Plugin not installing
September 19, 2018 at 8:50 pm
Hi, I purchased this plugin and have tried installing it twice. I get ...
All around theme title error
September 17, 2018 at 2:08 pm
Hi.I've installed the theme (using the allaround_theme.zip contained i...
Card Images not displaying
September 8, 2018 at 4:21 pm
The images are not displayed when I create a new item. Neither: single...
URL Photos in the Timeline
September 5, 2018 at 7:09 pm
Timeline style: FlatWhen pressing on the photo in the timeline, it jus...
Timeline not scrolling
September 3, 2018 at 5:42 pm
Hi I have created a basic information website for a church. I have inc...
August 29, 2018 at 9:54 pm
I'm using the Divi theme and the map pins are responsive (Design Style...