Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Open
JavaScript Affecting Hover and Navigation In IE
by prontoetech101
December 11, 2018 at 5:04 am
Dear Support,Contact you today in relation to an issue we have on our ...
Open
Request for refund
by loewenherzl
December 9, 2018 at 2:27 am
Hello, I have spent a bit of your demoversion in the past few days. Wh...
Open
Issue with SSL Certificate
by cindyd204
December 4, 2018 at 6:50 pm
Hi Support Team,My customer recently installed an SSL certificate and ...
Open
Jump to the correct date
by culchethhighschool
December 4, 2018 at 12:30 pm
Hello, We have been using the plugin for several years and have f...
Solved
cannot access settings menu
by einhornbikes
December 3, 2018 at 2:08 am
Thanks for the great plugin so far - but in my quick test, I cannot ac...
Open
timeline nodes overlap
by eenp
November 26, 2018 at 7:53 am
I had to hide my timeline bar because the nodes overlap and are illegi...
Open
Can I display date in MM/DD/YY format?
by eenp
November 26, 2018 at 7:48 am
Is there a setting to toggle date format to US style (MM/DD/YY)? I hav...
Open
Navigation disappears in responsive mode
by eenp
November 26, 2018 at 7:45 am
I have set up a timeline with the timeline bar hidden and navigation a...
Solved
Can’t find in Page Builder Jupiter Version 6.1.6
by ACCIMA
November 21, 2018 at 6:00 pm
Hello,I use WordPress 4.9.8 and  JUPITER Version 6.1.6&...
Solved
Shortcode not working in Avada
by AMSP
November 12, 2018 at 1:37 pm
Hi, I succesfully purchased and installed the Content Timeline Plugin....
Solved
How to link an image or text
by rsbdesign
November 12, 2018 at 11:51 am
Hey there,I have circles and content under the circles Hint: I cr...
Solved
Firefox browser support gets stuck scrolling
by smiddlebusher
November 9, 2018 at 10:59 pm
Hi,Love your plugin however I'm having an issue only in Firefox.&...
Solved
Open in same tab
by colourinvasion
October 29, 2018 at 8:05 pm
HiAll your pinĀ“s opens on a new tab but we need them to open in the sa...
Solved
Theme not compatible with Plugin?
by alestormoody
October 18, 2018 at 5:50 pm
i have the KingSize theme, and the plugin don't work with. If we chang...
Solved
i Mapper area pin change colour
by AndySmith
October 17, 2018 at 4:35 pm
Hi Guys,I've just purchased i-Mapper and everything is working great, ...
Solved
Plugin is breaking the site
by highopes
October 16, 2018 at 10:48 pm
Hey guys,The plugin activation seems to break the whole site - almost ...
Solved
How do I put woocommerce products into Usquare?
by Stembis
October 9, 2018 at 8:36 pm
I can't seem to find a way to pull my woocommerce products into the Us...
Solved
Pin category
by agauthier
October 8, 2018 at 9:36 pm
Hello, is it possible to get a pin in two or more category. Exemp...
Solved
Content Timeline stopped displaying
by Martin555
October 4, 2018 at 9:40 am
Dear Shindiri Support  Team, although all the data seem to be pre...
Solved
Mixed content Bug https://
by blattm
September 28, 2018 at 2:48 pm
Hi There ist a mixed-content alert. Please fix this bug to https://fon...
Solved
Font set up not working
by dnobendno
September 27, 2018 at 2:47 am
We have chosen every option for fonts listed in the slide configuratio...
Solved
iMapper pin not responsive to devices
by shb
September 20, 2018 at 9:31 am
Hello Shindiri Studio We are encountering few problems on the iMapper ...
Solved
Plugin not installing
by teemventures
September 19, 2018 at 8:50 pm
Hi, I purchased this plugin and have tried installing it twice. I get ...
Solved
All around theme title error
by urbaer
September 17, 2018 at 2:08 pm
Hi.I've installed the theme (using the allaround_theme.zip contained i...
Solved
Timeline Plugin has No Demo Content
by HelmHue
September 11, 2018 at 4:09 pm
HIi bought this plugin becuase it says you can use demo content. there...
Solved
The Plugin Break the site completely
by Pallavi
September 11, 2018 at 1:58 am
Hi, Installing and activating the plugin it breaks the site. I am...
Solved
Card Images not displaying
by cioli
September 8, 2018 at 4:21 pm
The images are not displayed when I create a new item. Neither: single...
Solved
No Dashboard after Domo content Installation
by tmaekelburg
September 7, 2018 at 11:27 am
After I installed the demo content to a blank Wordpress-installation, ...
Solved
Change font face and font size of the years
by Petra
September 6, 2018 at 12:37 pm
Hi, I really need to be able to change the font face and font size of ...
Solved
Timeline shows the same image in all slides
by Petra
September 6, 2018 at 11:45 am
Hi, I bought the timeline yesterday and added 3 slides to a timeline. ...
Solved
URL Photos in the Timeline
by AFH
September 5, 2018 at 7:09 pm
Timeline style: FlatWhen pressing on the photo in the timeline, it jus...
Solved
Nav menu suddenly not working on iPhone safari
by esigns
September 5, 2018 at 3:52 pm
Used the Zero Template and has been working fine until a few weeks ago...
Solved
Timeline not scrolling
by kkowatsch1
September 3, 2018 at 5:42 pm
Hi I have created a basic information website for a church. I have inc...
Solved
Title tooltip not showing up
by aawasymbiotic
September 2, 2018 at 10:14 pm
If I hover a date, there is no tooltip with the title showin...
Solved
Pin Scaling
by wvbg
August 29, 2018 at 9:54 pm
I'm using the Divi theme and the map pins are responsive (Design Style...