Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Solved
html below content problem
by martayra
May 6, 2019 at 5:41 pm
Hello, I am trying to edit the below content on my pins and I have pro...
Solved
We get a bunch of code on the front end!
by PicsPoint
May 3, 2019 at 8:54 pm
Hello,  After a few weeks of enjoying Content Timeline, today we ...
Solved
iMapper WP use with ARI Fancy Lightbox
by Julz
May 2, 2019 at 7:43 pm
We're currently working on our website - www.dirtypretty.me/lifestyle ...
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How long does it take to get a response
by lailadin96
April 30, 2019 at 8:58 pm
I first sent in a ticket and email to support last week and again yest...
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Date format and Easing
by lailadin96
April 29, 2019 at 9:17 pm
Is there documentation on how to change the date that shows up on the ...
Solved
How to change date format
by bellmedia
April 29, 2019 at 7:18 pm
I just want to change the date format on each card to only show the ye...
Solved
iMapper Map not showing on Front End
by gdassociates
April 26, 2019 at 1:14 pm
Hi,I have created a website that uses the iMapper plug-in to create 4 ...
Solved
No save button when editing a new card
by lailadin96
April 25, 2019 at 6:26 pm
When editing or creating a new card for a timeline the bottom of the e...
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image not displaying on backend and frontend
by dreamnotion
April 25, 2019 at 8:31 am
Hi, I purchased Content Timeline plugin yesterday. I cannot change the...
Solved
Settings buttons aren’t clickable
by lailadin96
April 24, 2019 at 3:18 pm
When going into the Content Timeline and seeing the settings buttons o...
Solved
Timeline wont display
by uktw
April 16, 2019 at 1:50 pm
https://www.gsmautomotive.com/company/company-history/I just upgradded...
Solved
mCustomScrollbar is not a function error
by mkpros
April 12, 2019 at 11:58 am
Hello,we're trying to implement the timeline on this page: http:/...
Solved
Product not working on live page
by bsanvidge
April 11, 2019 at 7:46 pm
I am having issues with having the plugin work. Everything works when ...
Solved
Read More Button Settings
by michaelrieder
April 8, 2019 at 9:43 am
Hi In the globals settings there is a checkbox titled "read more ...
Solved
Settings for the Santa Fe theme in the demo
by mlgoon
April 4, 2019 at 4:14 pm
What settings are used for the Santa Fe theme in the demo so that when...
Solved
Timeline images not displaying
by jklouth
April 2, 2019 at 3:10 am
Main card images not displaying correctly in back-end or front-end in ...
Solved
images not displaying on old version update needed
by wineinnsj
April 1, 2019 at 11:20 am
Hi there,Images are no longer displaying on the website, nor the backe...
Solved
YouTube video page background won’t play on iPhone
by glenngoossens
April 1, 2019 at 6:33 am
Hi,the YouTube video background works fine on desktop. On mobile devic...
Solved
Strange behavior of year groups
by stuz
March 27, 2019 at 7:09 pm
Hi, I was fillilng the timeline in this page (https://www.hondaitaliai...
Solved
Ugly stroke
by TobPhoto
March 26, 2019 at 9:10 pm
Hello, I just created a demo website for the timeline I need to use in...
Solved
Sorting by categories
by TobPhoto
March 26, 2019 at 6:22 pm
Hello, I want to create a timeline for displaying products by its grou...
Solved
How Imapper works step by step.
by Elcolectivo
March 26, 2019 at 12:58 pm
Hi, we would like to create with imapper an image as your classic shoe...
Solved
Navigation Problems with Google Chrome
by michaelrieder
March 22, 2019 at 10:43 am
HiThe naviagtion of the timeline with Google Chrome Browser cause many...
Solved
Fatal Error when Content Timeline activated
by bowlerdude12x
March 20, 2019 at 8:08 pm
I am getting the "Fatal error: Allowed memory size wp-includes/wp-db.p...
Solved
Error connecting to db
by bbailey
March 19, 2019 at 4:50 pm
Error:Warning: mysql_real_escape_string(): Access denied for user 'roo...
Solved
Default Open Pin
by amberrockey
March 18, 2019 at 6:45 pm
Is there a way to set my pin default open?
Solved
Image Selection Does not Work in Item Options
by cleipold
March 15, 2019 at 12:24 pm
I have a timeline and add a new item. If I edit this item, click on "I...
Solved
Top bar of timeline has broken
by speckledjay
March 13, 2019 at 7:54 pm
Hi there. I have a dev site and live site--with 4.2 and 4.4 running. r...
Solved
Read more target blank and translation date
by nacho
March 6, 2019 at 3:10 pm
We need to translate to spanish the date in card and remove the target...
Solved
Mobile image responsiveness
by Emily
March 5, 2019 at 2:11 am
When viewing the images in mobile mode, the image and associated pins ...
Solved
iMapper Area Pins are BLUE
by footfall99
February 26, 2019 at 1:16 am
iMapper Area Pins are BLUE in color and can't be changed
Solved
Highlight Year
by jhamson16
February 25, 2019 at 8:10 pm
Hello,Can you please tell me how to highlight the current year, so tha...
Solved
Delete multiple cards
by jhamson16
February 25, 2019 at 7:55 pm
Hello,When you "Add an Entire Category" is there a way to delete ...
Solved
content box on mouse over don’t display
by mickey
February 24, 2019 at 9:24 am
Hello,I use on the web site immaper.It worked OK at the startI don't k...
Solved
cannot install plugin
by Alfredo
February 23, 2019 at 8:49 pm
When I try to install the plugin I get the following message: Unpackin...