Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Solved
Product not working on live page
by bsanvidge
April 11, 2019 at 7:46 pm
I am having issues with having the plugin work. Everything works when ...
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Read More Button Settings
by michaelrieder
April 8, 2019 at 9:43 am
Hi In the globals settings there is a checkbox titled "read more ...
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Settings for the Santa Fe theme in the demo
by mlgoon
April 4, 2019 at 4:14 pm
What settings are used for the Santa Fe theme in the demo so that when...
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Timeline images not displaying
by jklouth
April 2, 2019 at 3:10 am
Main card images not displaying correctly in back-end or front-end in ...
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images not displaying on old version update needed
by wineinnsj
April 1, 2019 at 11:20 am
Hi there,Images are no longer displaying on the website, nor the backe...
Open
YouTube video page background won’t play on iPhone
by glenngoossens
April 1, 2019 at 6:33 am
Hi,the YouTube video background works fine on desktop. On mobile devic...
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Strange behavior of year groups
by stuz
March 27, 2019 at 7:09 pm
Hi, I was fillilng the timeline in this page (https://www.hondaitaliai...
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Ugly stroke
by TobPhoto
March 26, 2019 at 9:10 pm
Hello, I just created a demo website for the timeline I need to use in...
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Sorting by categories
by TobPhoto
March 26, 2019 at 6:22 pm
Hello, I want to create a timeline for displaying products by its grou...
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How Imapper works step by step.
by Elcolectivo
March 26, 2019 at 12:58 pm
Hi, we would like to create with imapper an image as your classic shoe...
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Navigation Problems with Google Chrome
by michaelrieder
March 22, 2019 at 10:43 am
HiThe naviagtion of the timeline with Google Chrome Browser cause many...
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Fatal Error when Content Timeline activated
by bowlerdude12x
March 20, 2019 at 8:08 pm
I am getting the "Fatal error: Allowed memory size wp-includes/wp-db.p...
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Error connecting to db
by bbailey
March 19, 2019 at 4:50 pm
Error:Warning: mysql_real_escape_string(): Access denied for user 'roo...
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Default Open Pin
by amberrockey
March 18, 2019 at 6:45 pm
Is there a way to set my pin default open?
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Image Selection Does not Work in Item Options
by cleipold
March 15, 2019 at 12:24 pm
I have a timeline and add a new item. If I edit this item, click on "I...
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Top bar of timeline has broken
by speckledjay
March 13, 2019 at 7:54 pm
Hi there. I have a dev site and live site--with 4.2 and 4.4 running. r...
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Read more target blank and translation date
by nacho
March 6, 2019 at 3:10 pm
We need to translate to spanish the date in card and remove the target...
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Mobile image responsiveness
by Emily
March 5, 2019 at 2:11 am
When viewing the images in mobile mode, the image and associated pins ...
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iMapper Area Pins are BLUE
by footfall99
February 26, 2019 at 1:16 am
iMapper Area Pins are BLUE in color and can't be changed
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Highlight Year
by jhamson16
February 25, 2019 at 8:10 pm
Hello,Can you please tell me how to highlight the current year, so tha...
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Delete multiple cards
by jhamson16
February 25, 2019 at 7:55 pm
Hello,When you "Add an Entire Category" is there a way to delete ...
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content box on mouse over don’t display
by mickey
February 24, 2019 at 9:24 am
Hello,I use on the web site immaper.It worked OK at the startI don't k...
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cannot install plugin
by Alfredo
February 23, 2019 at 8:49 pm
When I try to install the plugin I get the following message: Unpackin...
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ADD ENTIRE CATEGORY
by jhamson16
February 21, 2019 at 8:40 pm
I just purchased this plugin and starting to add items to it. Adding a...
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Allowing other users to use plugin through admin
by jred22
February 21, 2019 at 8:59 am
Hello,I really like your plugin, it's perfect for my needs. However I ...
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Content Timeline is not shown on my homepage
by CLehrmann
February 20, 2019 at 5:46 pm
Hello, I bought Content Timeline Version 4.4.5  and act...
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To close pin in mobile with an "x" or something
by rickydrawback
February 20, 2019 at 1:23 pm
When i open the pin in mobile i would like to have the possibility of ...
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Timeline always starts at the end
by guedi1
February 20, 2019 at 9:53 am
Hi! We need your help once more with your timeline plugin. Our timelin...
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Grey overlay on phoenix timeline
by guedi1
February 14, 2019 at 10:20 am
hi! Is it possible to remove the grey overlay on the phoenix timeline?...
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image in Pin Content it is possible?
by rickydrawback
February 13, 2019 at 7:04 pm
Hi I would like to put small logos in Pin content. Is it possible?
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text in Pin Content is not responsive
by rickydrawback
February 11, 2019 at 11:43 am
Hi, i´m using your plug in, but the text that i put in my Pin content ...
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Content Timeline Not Showing Up
by kschwei
February 5, 2019 at 3:52 am
The Content Timeline is no longer showing up on my site. It used to wo...
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Images not saving
by CVACHK
February 4, 2019 at 7:08 pm
I select an image, click Insert image, but it does not save the insert...
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contact form not working
by glenngoossens
February 4, 2019 at 11:46 am
Hi,I have included a contact form and it seems to work only a few time...
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Settings not clickable
by CVACHK
February 2, 2019 at 12:07 am
On the admin page, Global Settings, Card Settings, Button Settings, Fo...