Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

by jhamson16
February 21, 2019 at 8:40 pm
I just purchased this plugin and starting to add items to it. Adding a...
Allowing other users to use plugin through admin
by jred22
February 21, 2019 at 8:59 am
Hello,I really like your plugin, it's perfect for my needs. However I ...
Content Timeline is not shown on my homepage
by CLehrmann
February 20, 2019 at 5:46 pm
Hello, I bought Content Timeline Version 4.4.5  and act...
To close pin in mobile with an "x" or something
by rickydrawback
February 20, 2019 at 1:23 pm
When i open the pin in mobile i would like to have the possibility of ...
Timeline always starts at the end
by guedi1
February 20, 2019 at 9:53 am
Hi! We need your help once more with your timeline plugin. Our timelin...
Grey overlay on phoenix timeline
by guedi1
February 14, 2019 at 10:20 am
hi! Is it possible to remove the grey overlay on the phoenix timeline?...
image in Pin Content it is possible?
by rickydrawback
February 13, 2019 at 7:04 pm
Hi I would like to put small logos in Pin content. Is it possible?
text in Pin Content is not responsive
by rickydrawback
February 11, 2019 at 11:43 am
Hi, i´m using your plug in, but the text that i put in my Pin content ...
Content Timeline Not Showing Up
by kschwei
February 5, 2019 at 3:52 am
The Content Timeline is no longer showing up on my site. It used to wo...
Images not saving
February 4, 2019 at 7:08 pm
I select an image, click Insert image, but it does not save the insert...
contact form not working
by glenngoossens
February 4, 2019 at 11:46 am
Hi,I have included a contact form and it seems to work only a few time...
Settings not clickable
February 2, 2019 at 12:07 am
On the admin page, Global Settings, Card Settings, Button Settings, Fo...
Immaper dos not show anymore
by luee
January 29, 2019 at 11:07 am
Dear support,Imapper plugin doesn't show at all.Working under Wordpres...
Some problems with iMapper
by mmoukdar
January 28, 2019 at 2:43 pm
1 - when we go on the mobile version the popups are not the same. 2 - ...
Map making page wider
by angelmk6
January 24, 2019 at 5:23 pm
Hello,I made a map using iMapper but my page is much wider than it nee...
Please process a refund
by larssahl
January 21, 2019 at 9:09 pm
Hi,Kindly refund this item. I was not able to make it work satisfactor...
Problem with undefined word and arrows to move.
by fedfogueres
January 20, 2019 at 6:41 pm
Hi,I have a website where I put the timeline but when I go to the last...
Images not showing correctly
by proy01
January 15, 2019 at 6:18 pm
I have a post based timeline and some of the images are showing and so...
Content Timeline not working
by rozoutram42
January 14, 2019 at 8:02 pm
I had content timeline installed on my wordpress site. It was working ...
Causing an isse with SEO Yoast sitemap
by ttg89
January 4, 2019 at 8:42 pm
Hello, it appears the plugin is adding an extra space in front of the ...
Hotspot size, z-index and mobile
by Kelso
January 3, 2019 at 9:42 pm
I am looking to adjust the size of the are pin width and height..the t...
Area pin width (size)
by Kelso
January 2, 2019 at 9:17 pm
I am looking to adjust the size of the are pin width and height..the t...
Plugin customization
by blitzmedia
December 27, 2018 at 10:32 pm
Hello!I have some questions for you about the plugin, hope you are abl...
iMapper Pin Content customization problem
by dabbio
December 26, 2018 at 11:21 am
iMapper Pin Content info will only display horizontally.  For som...
by Kadu
December 24, 2018 at 3:10 pm
Acabo de comprar el complemento y realmente no es nada de lo que esper...
by Massemania
December 20, 2018 at 1:33 pm
Hi!I use the anivia theme but suddenly my font-awesome icons are missi...
Timeline not displayed with Divi
December 19, 2018 at 10:12 pm
Hi after the shortcode is inserted the timeline is not visible an...
iMapper in the Visual Composer
by agarcia
December 19, 2018 at 5:07 pm
Hello, I do not know where to put the shortcode of my mapper to appear...
urgent – Please help ASAP im getting error
by babaknm
December 17, 2018 at 7:19 pm
im getting error jquery.image_mapper.js?ver=4.9.3:2143 Uncaught TypeEr...
Unable Pretty Picture
December 17, 2018 at 2:16 pm
Hi Support-Team, I'm having trouble with unabling the "Pretty Picture"...
by Kadu
December 12, 2018 at 4:47 pm
I just bought the plugin and it really is not anything I expected and ...
JavaScript Affecting Hover and Navigation In IE
by prontoetech101
December 11, 2018 at 5:04 am
Dear Support,Contact you today in relation to an issue we have on our ...
Request for refund
by loewenherzl
December 9, 2018 at 2:27 am
Hello, I have spent a bit of your demoversion in the past few days. Wh...
Issue with SSL Certificate
by cindyd204
December 4, 2018 at 6:50 pm
Hi Support Team,My customer recently installed an SSL certificate and ...
Jump to the correct date
by culchethhighschool
December 4, 2018 at 12:30 pm
Hello, We have been using the plugin for several years and have f...