Welcome to Support Forum

Please do not post your personal information like login names and passwords here, as it is a public forum and anyone can see them. If you need to send us your login credentials, you can do so via e-mail at support@shindiristudio.com.

Support requests are being processed on business days from 07.00 to 15.00 (UTC/GMT) Monday to Fridaywithin 24-48h in the order they were received.

From 31.12.2015 until 04.01.2016 our support will not be available, from 05.01.2016 – 10.01.2016 our support team will work with a slower pace. Starting with the 11th of January,everything will be back to normal. Please be patient and understanding.
We wish you all the best in the new 2016.

Area pin width (size)
by Kelso
January 2, 2019 at 9:17 pm
I am looking to adjust the size of the are pin width and height..the t...
Plugin customization
by blitzmedia
December 27, 2018 at 10:32 pm
Hello!I have some questions for you about the plugin, hope you are abl...
iMapper Pin Content customization problem
by dabbio
December 26, 2018 at 11:21 am
iMapper Pin Content info will only display horizontally.  For som...
by Kadu
December 24, 2018 at 3:10 pm
Acabo de comprar el complemento y realmente no es nada de lo que esper...
by Massemania
December 20, 2018 at 1:33 pm
Hi!I use the anivia theme but suddenly my font-awesome icons are missi...
Timeline not displayed with Divi
December 19, 2018 at 10:12 pm
Hi after the shortcode is inserted the timeline is not visible an...
iMapper in the Visual Composer
by agarcia
December 19, 2018 at 5:07 pm
Hello, I do not know where to put the shortcode of my mapper to appear...
urgent – Please help ASAP im getting error
by babaknm
December 17, 2018 at 7:19 pm
im getting error jquery.image_mapper.js?ver=4.9.3:2143 Uncaught TypeEr...
Unable Pretty Picture
December 17, 2018 at 2:16 pm
Hi Support-Team, I'm having trouble with unabling the "Pretty Picture"...
by Kadu
December 12, 2018 at 4:47 pm
I just bought the plugin and it really is not anything I expected and ...
JavaScript Affecting Hover and Navigation In IE
by prontoetech101
December 11, 2018 at 5:04 am
Dear Support,Contact you today in relation to an issue we have on our ...
Request for refund
by loewenherzl
December 9, 2018 at 2:27 am
Hello, I have spent a bit of your demoversion in the past few days. Wh...
Issue with SSL Certificate
by cindyd204
December 4, 2018 at 6:50 pm
Hi Support Team,My customer recently installed an SSL certificate and ...
Jump to the correct date
by culchethhighschool
December 4, 2018 at 12:30 pm
Hello, We have been using the plugin for several years and have f...
cannot access settings menu
by einhornbikes
December 3, 2018 at 2:08 am
Thanks for the great plugin so far - but in my quick test, I cannot ac...
timeline nodes overlap
by eenp
November 26, 2018 at 7:53 am
I had to hide my timeline bar because the nodes overlap and are illegi...
Can I display date in MM/DD/YY format?
by eenp
November 26, 2018 at 7:48 am
Is there a setting to toggle date format to US style (MM/DD/YY)? I hav...
Navigation disappears in responsive mode
by eenp
November 26, 2018 at 7:45 am
I have set up a timeline with the timeline bar hidden and navigation a...
Can’t find in Page Builder Jupiter Version 6.1.6
November 21, 2018 at 6:00 pm
Hello,I use WordPress 4.9.8 and  JUPITER Version 6.1.6&...
Shortcode not working in Avada
November 12, 2018 at 1:37 pm
Hi, I succesfully purchased and installed the Content Timeline Plugin....
How to link an image or text
by rsbdesign
November 12, 2018 at 11:51 am
Hey there,I have circles and content under the circles Hint: I cr...
Firefox browser support gets stuck scrolling
by smiddlebusher
November 9, 2018 at 10:59 pm
Hi,Love your plugin however I'm having an issue only in Firefox.&...
Open in same tab
by colourinvasion
October 29, 2018 at 8:05 pm
HiAll your pin´s opens on a new tab but we need them to open in the sa...
Theme not compatible with Plugin?
by alestormoody
October 18, 2018 at 5:50 pm
i have the KingSize theme, and the plugin don't work with. If we chang...
i Mapper area pin change colour
by AndySmith
October 17, 2018 at 4:35 pm
Hi Guys,I've just purchased i-Mapper and everything is working great, ...
Plugin is breaking the site
by highopes
October 16, 2018 at 10:48 pm
Hey guys,The plugin activation seems to break the whole site - almost ...
How do I put woocommerce products into Usquare?
by Stembis
October 9, 2018 at 8:36 pm
I can't seem to find a way to pull my woocommerce products into the Us...
Pin category
by agauthier
October 8, 2018 at 9:36 pm
Hello, is it possible to get a pin in two or more category. Exemp...
Content Timeline stopped displaying
by Martin555
October 4, 2018 at 9:40 am
Dear Shindiri Support  Team, although all the data seem to be pre...
Mixed content Bug https://
by blattm
September 28, 2018 at 2:48 pm
Hi There ist a mixed-content alert. Please fix this bug to https://fon...
Font set up not working
by dnobendno
September 27, 2018 at 2:47 am
We have chosen every option for fonts listed in the slide configuratio...
iMapper pin not responsive to devices
by shb
September 20, 2018 at 9:31 am
Hello Shindiri Studio We are encountering few problems on the iMapper ...
Plugin not installing
by teemventures
September 19, 2018 at 8:50 pm
Hi, I purchased this plugin and have tried installing it twice. I get ...
All around theme title error
by urbaer
September 17, 2018 at 2:08 pm
Hi.I've installed the theme (using the allaround_theme.zip contained i...
Timeline Plugin has No Demo Content
by HelmHue
September 11, 2018 at 4:09 pm
HIi bought this plugin becuase it says you can use demo content. there...