cannot install plugin

StatusIDPriorityType
Closed32571HighuSquare jQuery
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Alfredo Client
When I try to install the plugin I get the following message:
Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin installation failed.

Return to Plugin Installer

It will not install.
Please help.
Best regards,
Alfredo

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

sorry for a bit late reply, our team had problems with flu last week and were working with lower capacity.

can you please try to use ftp to upload unpacked files and see does it install properly.

Or if you prefer you can send wp login to our team via email to support@shindiristudio.com and they will install plugin for you while also checking for problems that cause failed installation in the first place.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Alfredo Client

Hi.  Yes I did that however when I go to the Plugins section of WP admin the plugin is not visible.  What do you suggest?

Shindiri Support team Administrator

Hi,

we had no issue similar to that before we must admit. Usually there is some kind of error response from WP or server that gives hint to what can be the problem. We suggest our team debug this problem and locate the issue. After issue is pinpointed solution is just a matter of time.

Please will you be so kind and contact our support team via email and send WP login info and FTP login info via email to support@shindiristudio.com

Thank you for your patience and understanding.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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