Can't scroll or interact with elements

StatusIDPriorityType
Closed29628HighContent Timeline WP
Profile Reply
bionicl Client

Hello,

I bought ‘Content timeline’ on WordPress and after adding a few posts to timeline and adding shortcode to one of my pages, plugins appears, but scrolling and interaction with elements is basically impossible. What’s more interesting, in dashboard, in the place where plugin is being configured, there is a PREVIEW option which shows working timeline and where everything, including scrolling is ok.

Here you can find link to the timeline page on my test server:
http://bionicl333.xaa.pl/fbcdev/?page_id=353&lang=pl

Hope you’ll be able to help quickly,
Thank you!

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,
You have jquery included in your wp includes format which is not functional with jquery.easing1.3.js file.

Please check and send u a feedback.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

bionicl Client

Thanks for reply,


Unfortunately deleting (for test purposes I renamed it) js folder makes many elements of website (of maybe specifically theme I'm using) unusable. Is there a specific file which should I remove/edit or is there any other fix available? What makes plugin fully working in the preview window?

Thanks,
MaciejM


Shindiri Support team Administrator

Hi,
Our opinion is that in backend settings this js files are not included, therefore, timeline is working as it should.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT TROUGH EMAIL.

Can you send us your access data for FTP and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

We have requested information from You in order to help with Your issue, could You be so kind and let us know if You have resolved the issue or is it still open.

If we do not hear from You in a weeks time period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

bionicl Client

Hello,

I'm very sorry for such long wait time! I'll send my information to your email in a few minutes.

Thanks

Shindiri Support team Administrator

Hi,
Your issue has been resolved over mail.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.