change after update loses all item info

StatusIDPriorityType
Closed6419NormaliMapper WP
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elrey52 Client

A simple image has 6 pointers (items).   If I update all 6 items and then save the image map then everything works correctly. During that session when I have made the change if I click on any of the pointers in the actual image then the “item” is highlighted below the image and the “item options” is populated with the details that make up the item.  If I click to any other page within WP or if I log out and then log back in and go to ImageMapper then all of the “item options” display only “<a href” as the only piece of data.  The “items” still show the correct link and options but the “items options” do not.   So if I were simply to make a change to the font size in the GENERAL SETTINGS then every single item is replaced with a link to <a href”.  This means any change I make which should apply to all links I have to redo every single button every time.

I have a screenshot uploaded here (take out the spaces)
h t t p : / / s1.postimg.org/94pe5a5f3/imagemappererror.jpg

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

Can you send us your WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand and possibly find a fix?

Kind regards,
Br0

elrey52 Client

is it possible that we could do a gotomeeting where you can view my screen and control the mouse cursor while accessing the site from my pc?   My IT director may be leery of handing out a login to our site.  We have a gotomeeting account so I can do the meeting request and set it up.

Shindiri Support team Administrator

Hi,

 

It's possible. We are actually using TeamViewer for that purpose, but can also try gotomeeting. Contact us via support@shindiristudio.com  e-mail so we can arrange all the details.

 

Kind regards,
Br0

elrey52 Client

this problem has been resolved via an interactive session.  Thanks for the help.
for anyone browsing the tickets as a knowledge base the issue I had was with <A href="......"</A> links.     the   "     instead of    '    quotes was causing my problem. 

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