Doubts with Visual Composer

StatusIDPriorityType
Closed19427HighAlfa Theme WP
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tatafunk Client

First of all, sorry for my english
I’m having some troubles with Visual Composer plugin:
1. The changes that I made on the composer aren’t updated
2. I dont know the secret API Key to register the plugin (and I dont know too if that is the reason of the point 1)
Thanks in advance for your help
Jorge

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User Description Posted On
Shindiri Support team Administrator

Hi,

What exactly is happening with your VC, that should not happen not to save data?

Second the API KEY registration is not necessarily as you did not buy the plug-in you got it already inside the Alfa theme, so this has nothing to do with your problem.
Can you send us your access data for FTP, database (phpMyAdmin) and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

 

tatafunk Client

I've sent by email
I forgot the purchase code: 

Purchase code:
1544fc20-4de6-4890-b9b9-a819fb3228d9

Thanks!




Shindiri Support team Administrator

Hi,

We have received your email.
In short time we will be try to find the best solution for your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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