Error activating Leadeo

StatusIDPriorityType
Closed31686HighLeadeo
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ayazkhan111 Client

Hi,
I am getting this error on the setting page of the leadeo wordpress plugin.
“Sorry, you are not allowed to access this page.”
Please tell me how to fix this issue.

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

First please confirm you are logged as Admin of that project so we can exclude option that permissions are not set that only Admin user can access plugin settings.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/
ayazkhan111 Client

I am logged in as admin and I am only the admin.
Shindiri Support team Administrator

Hi,

ok, can you confirm you have latest version installed?
plugin should be 2.0

If its not download latest files and update plugin.

If this does not solve this issue we will need to check this problem firsthand so inform us as soon as possible after you finish with sorting version.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/
ayazkhan111 Client

I have downloaded it from envato marketplace. It's Version 1.5  and I don't see any update notification in the WordPress plugin area. How can I download latest version 2.0?
Shindiri Support team Administrator

Hi,

just go same page where you download the plugin and download again. you will receive latest version files so don't worry about that.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/
ayazkhan111 Client

I downloaded it again and I am still getting version 1.2 and I also getting update notification of version 1.5. How can I download the version 2.0. 
Shindiri Support team Administrator

Hi,

that is strange, we double check and we are getting proper files/version. We are suspecting you have both lite and pro installed so now there is a conflict. Can you please send us WP and FTP login credentials via email to support@shindiristudio.com so we can investigate and make sure everything is in order before any more changes are made.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/
Shindiri Support team Administrator

Hi,

Is there any new development in regard to this request? Could you be so kind and let us know if you have resolved the issue or is it still open. We did not receive any information from you via Email.

If we do not hear from You in a weeks time period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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