When the timeline pulls text for the excerpt portion of our timeline, it drops any formatting, for instance, super and subscripts, italics, or special characters. The formatting remains in the body of the text, but is dropped in the excerpt. We can go in a change the formatting back by manually adding the coding back into the excerpt text, but to do this on each and every post every time we pull in a category to our timeline is not possible. Is there a way to ensure the formatting stays in the excerpt portion of the post, as it does in the content section?
Shindiri Support teamAdministrator
Sorry for a bit late reply. Since you are loading posts or categories unfortunately there is no setting for that within plugin. Hopefully team can maybe check and find some solution or possibly some conflict is preventing import of proper text, but to be sure they should check directly on project in question so if you can, please send access information so they can debug.
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Can you send us your access data for FTP and WP login info via e-mail to email@example.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.