Font set up not working

StatusIDPriorityType
Closed32253NormalAll-Around WP Slider
Profile Reply
dnobendno Client
We have chosen every option for fonts listed in the slide configuration, but it never changes.  And that new version alert still hasn’t gone away even though we updated to newest version today. This was just purchased yesterday.
Thanks,
Dean

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

this is quite strange, since you purchased and installed yesterday you should have latest version so no need for upgrades. Also the font settings not working is something our support team should investigate directly.

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT THROUGH EMAIL.

Can you send us your access data for WP and FTP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can work on your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

dnobendno Client
Follow up with this. Sent the log in info via the email above as requested yesterday.
Thanks,
Dean
Shindiri Support team Administrator

Hi,

support team responded via email and awaiting confirmation from you on solution for your issue. Would you kindly give them a feedback.

Thank you.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

We have requested information from you in order to help with your issue, could you be so kind and let us know if you have resolved the issue or is it still open.

If we do not hear from you in 3 days we will consider this ticket resolved.

Thank you,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.