Front end builder not working-HELP

StatusIDPriorityType
Closed26197HighMemento WP Theme
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jmelara Client

Hello, 

my website is http://www.marketingtools2go.com

I had purchased the Memento woo commerce template from Code canyon, it included a 2.0 version of Frontend builder built into the template. It was really easy to use and that’s how I built my website. Today I came to add something to my shopping store and when I clicked frontend builder on the page I was changing I was not able to add the shortcodes that were built into the template. As I read online I found out that my version required update so I tried updating it but when I failed I ended up purchasing the 3.0 version of Frontend Builder. When I activated it it actually erased a lot of my sections of the website, i went to edit the page but the shortcuts on the left were not there and the edit button didnt let me do anything. I actually had to deactivate the new frontend builder to get those things back up. Can you please tell me what I need to do to get my website back up live? I have a big presentation tuesday and what I was creating on my website was a demo for a client so its super important that I’m able to come back live. 

thank you in advance for your help. 

best regards, 
Jose 

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User Description Posted On
Shindiri Support team Administrator

Hi,

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT TROUGH EMAIL.

Can you send us your access data for FTP, database (phpMyAdmin) and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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