gray screen of death after demo content applied

StatusIDPriorityType
Closed25032HighD-Light Theme WP
Profile Reply
jonappinnovators Client

Pre-story:
WPress was installed via the quick installer in CPanel on a Godaddy hosting server. 
Website has been moved to a private dedicated server via the following migration method:
- Fresh WordPress download from: https://wordpress.org/download/
- Files uploaded to the folder on the server with apache privileges given to the root and wp-content, etc… 
- Theme installed in the WPress dashboard using [Add Theme] button
- Media uploaded via the media_files.xml using the WordPress Importer
- ‘ Video Light ‘ demo content applied the theme using DOptions
- Then the Gray Screen of Death strikes.. 

So, do you need the gray screens source code?
Or, you know this error?
Or………. lemme know, thanks! 

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT TROUGH EMAIL.

Can you send us your access data for FTP, database (phpMyAdmin) and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

We have requested information from You in order to help with Your issue, could You be so kind and let us know if You have resolved the issue or is it still open.

If we do not hear from You in a weeks time period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.