Gray square behind pin content arrow

StatusIDPriorityType
Closed31171NormaliMapper WP
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icemaster Client

Just purchased iMapper yesterday. When I preview the map image, the pin content box looks as I would expect with the small arrow pointing to the pin (see https://ibb.co/ea2CGm). However, when I put the short code into a WordPress blog post and preview it, there’s a gray square behind the arrow (see https://ibb.co/nONjU6). How do I make the square go away on the actual post?

Thanks in advance!

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

only thing that makes sense is some kind of conflict with theme/other plugin and some css being overridden.

Can we have link to your project please so we can check for potential solution.  Only url for now please.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

icemaster Client

http://neuropetvet.com/uncategorized/test-imapper/


Shindiri Support team Administrator

Hi,

some strange css appear on the classes responsible for that pointer styling. We will need to investigate this more thoroughly.

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT THROUGH EMAIL.

Can you send us your access data for FTP and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

We have requested information from You in order to help with Your issue, could You be so kind and let us know if You have resolved the issue or is it still open.

If we do not hear from You in a weeks time period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.