Having an issue with my Content Timeline Plugin

StatusIDPriorityType
Closed31581HighContent Timeline WP
Profile Reply
alexroys Client

Hi, the content timeline plugin I’m using on my site is having two issues:

Some of the images do not display on desktop, but display fine on mobile.  1933 is an example of this.

There seems to be an issue with the resize path for the plugin.  I also have been getting an error above the timeline instance on the homepage that says “Resize path invalid”.

Also, when I go into the content timeline in the backend, and try to access the settings on the right hand side, for example, “GLOBAL SETTINGS”, nothing happens when I click on the box.

My site is:

http://columbiagardenscemetery.org

Can you please help me understand these issues?

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

about the setting issue check this screenshot: https://prnt.sc/ihq3zp

just make sure you click this plus sign that opens settings. Next update will sort this issue with low visibility of it.

About the images load: that resize path invalid error is not giving much information. Can you give us access to your project so we can check that error and possible conflicts etc.

Can you please send us WP and FTP access info via email to support@shindiristudio.com and we will check firsthand.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

alexroys Client

Hi,

I've emailed the site access, thank you.  The settings trick worked great, but I'm still having some sort of conflict issue with it that I detailed in the email with the access information.

Thank you-

Shindiri Support team Administrator

Hi,

we can't confirm the email. Support team did not find any email that can be connected to this ticket.  Can you please resend the email and use this ticket's ID as subject/title so we can locate it easier. We checked spam also and couldn't locate your email.

Thank you.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

alexroys Client

I just resent it.  It is from me -at- alexroys.net as the email.

Shindiri Support team Administrator

Hi,

we confirm. Support team got email properly this time.

Thank you.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

We have requested information from you via email conversation in order to help with your issue, could you be so kind and let us know if you have resolved the issue or is it still open.

If we do not hear from you in a weeks time period we will consider this ticket resolved.

Thank you,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.