i would like a refund please

Closed6579HighConnect Theme WP (Not-Supported)
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Effycom Client

Hi I am writing in regards to getting a refund of the theme I purchased, so far I have tried to add all the features as i have seen on the live demo of the WP theme of Connect; however in the back end there seems to be nothing much available in the theme options, the reason i purchased a wordpress theme is so my main worry is to input the information for the website not trying to figure out which additional plugins i need that should have come standard with the theme, not to mention the additions that the site comes with are not visible in the dashboard nor are there any proper instructions on how to utilise most of your elements, like the Content Timeline plugin, Slider Revolution plugin, icons for the connect menu, icons for Connect home page, animated Connect menu, Intuitive media gallery, the “Our Team” page, the Unique contact page and much more. non of the items have proper instructions if any at all, and most of them are no where to be seen at all. I am losing business while my site is looking a mess and so i would like an immediate refund so that i can purchase another theme, as i cant afford to waste any more time trying to develop a theme I have already paid for.

Your urgent response will be very much appreciated.

many thanks


User Description Posted On
Shindiri Support team Administrator



There is a documentation for the theme available in the download archive. For the plugins, ( available in connect_theme.zip\connect_theme\includes\plugins ) , you can find it on these addresses: http://www.shindiristudio.com/fbuilder/ , http://www.shindiristudio.com/timelinewp/ , http://themepunch.com/codecanyon/revolution_wp/documentation/ . For any additional questions with using or setting up the theme, feel free to contact us, we'll be glad to help.


As far as the refunds go, they are possible, but you'll have to contact directly Envato support staff - http://support.envato.com/ - because we're not in charge of that.


Kind regards,


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