Image and pins dissapear
| Status | ID | Priority | Type |
| Closed | 19923 | High | iMapper jQuery |
| Profile | Reply |
joelurrea
Client
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Hi, i created a map with a lot of pins and everything works perfect, but when i want to update or add some info to some pins, my map disappears and all the configurations resets to default. I’ve created a map two times, and the same happens. Please help me with that because it’s a lot of info. |
Replies
| User | Description | Posted On |
Shindiri Support team
Administrator
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Hi, Do you run the latest version of iMapper? Best regards, |
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joelurrea
Client
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Sure, i have the 2.6 version... i bought it yesterday... look, this is the link: http://www.plazatutuli.com.mx/directorio/ |
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Shindiri Support team
Administrator
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Hi, Unfortunately you have not placed shortcode on your page. Can you please send us your WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue. Best regards, |
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joelurrea
Client
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Of course that i placed the shortcode, on the code of the page you can see, this system ticket doesn't support attached files, so here a link with a screen shot from my website with the code. |
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joelurrea
Client
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hello guys! Do you have any answer? |
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Shindiri Support team
Administrator
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Hello, We're really sorry for late reply but we have tried many times to find the issue in "Tutuli" map. We have one solution to check your database maybe there we will find the issue for your saved map. Can you please send us your access data for database (phpMyAdmin) via e-mail to support@shindiristudio.com so we could see the problem firsthand? Best regards, |
