imapper not shown in the first time of page load

StatusIDPriorityType
Closed31988HighiMapper WP
Profile Reply
bmipp Client

hi i wonder if this is highlighted before, but i found that usually the imapper as well as image not shown in the first load of the page, but after refresh, only the page is shown

try 
http://www.tolingcorp.com/tolingcorp/services-products/

or especially the anchor set to the page
http://www.tolingcorp.com/tolingcorp/services-products/#maker
http://www.tolingcorp.com/tolingcorp/services-products#plastic

Replies

User Description Posted On
bmipp Client

am using chrome

bmipp Client

created administrator login for you guys in email ticket sending

Shindiri Support team Administrator

Hi,

sorry for a bit late reply we were on holidays. We are here now and will do our best to provide you with assistance in any issues you have with our plugin.

About the issue in question. We cant confirm that behavior, in all the browsers and setups Imapper plugin is showing  properly and on time in your project.

If you have any more info regarding this please send us more detailed explanation about the condition where and how this issue manifest.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

bmipp Client

Dear support i have posted the issue in the first post, but how come i was requested to mentioned the problem again?

You can visit http://www.tolingcorp.com/tolingcorp/services-products/ and you will notice that the imap doesn't show when first load, and only when refresh page, the imap shown.  Please comment otherwise if you found no such issue. I have even posted the admin info to shindiri studio support email just in case they are needed for problem solving. 

Shindiri Support team Administrator

Hi,

sorry, but we cant confirm this issue. That's why we asked for additional information not same again.

We rechecked this using 6 different test machine and chrome,mozzila,safari browsers. We cleared cache and test again. Results were the same. Map (image) loaded first try everytime. No need for refresh.

We had few (3-4) instances where website didn't load at all which we also couldn't relate to our plugin. But every time it loaded, it loaded with Imapper functioning properly.

These are  the reasons we asked for additional information (if there are any), because we cant recreate issue you described.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.