Installation Documentation & Blank Pages

StatusIDPriorityType
Closed22290NormalHotMag Wordpress
Profile Reply
MediaServices Client

1. I wouldn’t normally even post something as small as this, but I had trouble during and after installation and was not positive I was using the right files. Under section 2.1 Installation the documentation file says “Navigate to HotMagWP_theme.zip on your computer and click Install Now” but there is no HotMagWP_theme.zip archive.  The ZIP file is now named hotmag.zip

2. I have uninstalled the theme and WordPress 4.2.2 and will re-install today.One of the problems I noticed yesterday after theme setup was that any page I tried to make was blank – no code at all – when viewing it. I was able to edit the Hello World post with a “coming soon” notice, but trying to make a page was not working. Is this a known issue, or perhaps my fresh install today will fix this issue?

Replies

User Description Posted On
MediaServices Client

Oh, this also applies to the section below the one in my ticket. In FTP Installation instructions it says "Unzip HotMagWP_theme.zip to a desired location on your HDD. These extracted files will be uploaded later via FTP"


Shindiri Support team Administrator

Hi,

Can you please send us your access data for FTP and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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