Issues with Hotmag Theme/Visual Composer Shortcakes Plugin

StatusIDPriorityType
Closed26145HighHotMag Wordpress
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oninebuddies Client

Hello, ever since implementing this theme into our wordpress site we’ve run into issues.  We’re experiencing continuous 502/3/4 errors on both the site and wp-admin page.  After diving into the logs, we’ve isolated the problem to be a PHP memory leak as shown by the following error: 
[17-May-2016 16:28:07 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 72 bytes) in /usr/www/virtual/manhunt/http://www.manhuntdaily.com/wp-includes/taxonomy.php on line 2594.
We tried maxing out PHP memory but the result did not change.  We then isolated the cause of the error to be with the required Hotmag Visual Composer Shortcakes Plugin.  If we deactivate the plugin, the memory leak stops, the site functions normally, we do not see any 500 errors, and CPU/load/memory on the server all calm down.  However, we purchased this theme and this plugin is required along with the theme and without it the site elements do not work right.

We are using WordPress 4.5.2 and Hotmag Theme/Plugin version 1.6

Can you take a look into this issue and please provide us with a solution to this problem asap?

Thank you

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User Description Posted On
Shindiri Support team Administrator

Hi,

Really sorry for late reply.

Could You be so kind and let us know if You have resolved the issue or is it still open.

If we do not hear from You in a weeks time period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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