Issues with Woo Slide Plugin
| Status | ID | Priority | Type |
| Closed | 33068 | High | WooSlider WP Plugin |
| Profile | Reply |
ideatorsweb
Client
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I sent you an email almost three weeks ago and still haven’t gotten a response. Why aren’t you guys responsive? This is absolutely the worst support services I’ve encountered. I purchased your plugin June 9, 2019 and still haven’t been able to use it because it doesn’t work. The recent Woocommerce update 3.7.0 broke my site so I had to downgrade to 3.6.5. Doing so caused an error with your plugin. Please note that I still haven’t been able to successfully use your plugin on my site yet and its really frustrating that I can’t use something I purchased. I plan on launching my site soon so I would like to have this plugin issue resolved quickly. My problem after I downgraded my Woocommerce is that your plugin doesn’t recognize my Woocommerce plugin. It keeps directing me to install Woocommerce even though I have Woocommerce its just not the most recently updated version. How can I get your plugin to recognize my Woocommerce plugin so I can use your woo slider plugin on my site? I emailed you login credential so you can look into this. Whatever you do, DON’T update my woocommerce plugin. It will cause many problems that I don’t want to have to fix twice. Thanks in advance! |
Replies
| User | Description | Posted On |
Shindiri Support team
Administrator
|
Hi, We checked the conversation you previously had with team and it seems like multiple problems and requests you had were sorted. Even a new version of the plugin was released to sort the button link issue you had. Last 3 emails were responded also and we have a feeling you did not read team response. Maybe check spam folder ? Could be it went in spam. We will urge new email to be sent to you and inform you here when that is done so we can be sure received response. Team will check the woo-commerce conflict and respond via email too. Best regards, |
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Shindiri Support team
Administrator
|
Hi, team responded with request for new role of the user you sent. Current role is low and does not allow them access to anything but products. Please confirm here you receive email properly this time if you did. Best regards, |
