Mobile Navigation Not Working on IOS

StatusIDPriorityType
Closed30467HighSnapshop WP
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arcosmultimedia Client

the mobile navigation is not working on IOS our site is americanvaporcompany.com 

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User Description Posted On
Shindiri Support team Administrator

Hi,

sorry for late reply we had holidays. About your issue, we tested on iphone7 and crossbrowser. There is no problem with mobile menu, if you still experience problems on your test device can you please send us screens or video of the issue with more information on what is not functioning properly. Thank you.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

arcosmultimedia Client

Hi I just tested you site and is not working you can't navigate if you have a submenu to anywhere

arcosmultimedia Client

https://youtu.be/Ti2oDl-TtFM

Shindiri Support team Administrator

Hi,

Thank you for new info, we will check into this issue as soon as possible. Also please send us your WP login info via e-mail to support@shindiristudio.com  and include your  Ticket ID so we can identify your purchasing and we will implement solution as soon as its ready.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

arcosmultimedia Client

Hello I haven't hear any feedback from you about this issue

arcosmultimedia Client

Hello???

arcosmultimedia Client

Hello,

I need an answer from you if not I will report you with Envato, you made purchased a Support Code for nothing.


Shindiri Support team Administrator

Hi,

support team informed us that they answered to you already about this issue and that they are working on solution. Did you check emails from support@shindiristudio.com

We are sorry for any inconvenience caused by delays in solving this issue and thank you for your patience.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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