Old ticket follow up

StatusIDPriorityType
Closed26703HighOnion Theme Wordpress
Profile Reply
ibianca Client

Hello,  it seems like a long time ago you guys helped me implement this function into the Team Bios page but now it dissapeared with the update:

http://support.shindiristudio.com/tickets/how-do-i-add-a-line-break-to-team-members-quote/
This is how it looked like on the site before the theme update:
http://pixeldev.us/downloads/screenBios.png

But now is broken. Can you help me implement this change again?  This time Im using a child theme.

Thanks

Replies

User Description Posted On
ibianca Client

The client's site is www.theadditiveagency.com (which doesn't have any updates) and it works perfectly as intended
My site is http://pixeldev.us/additive there you can see there's no bios.
http://pixeldev.us/downloads/screenBios2.png


Shindiri Support team Administrator

Hi,

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT TROUGH EMAIL.

Can you send us your access data for FTP, database (phpMyAdmin) and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

ibianca Client

Thanks, Just replied via email with the ticket number on the subject line.

ibianca Client

Any news on this?
Thanks

ibianca Client

Hello, 
Any news regarding bringing back these fields in the composer?
I need to re-launch the site tomorrow and I still cant see that additional field.

If you have questions just go to:  http://theadditiveagency.com/our-agents/  Roll over their pictures and see the text in black. This was an additional field you created on the visual composer (Team Settings).

Now check: http://pixeldev.us/additive/our-agents/  After I upgraded WP and the theme all of that disappeared. 

Thank you very much. 



ibianca Client

The new field was the Team member quote HTML

https://www.dropbox.com/s/c9ipry2bs1c1dgr/Screenshot%202016-07-10%2018.38.47.png?dl=0

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