Plugin activation is failling

StatusIDPriorityType
Closed31012HighContent Timeline WP
Profile Reply
gmiga76 Client

Dear Support, 

My colleague has purchased this plug in for WP .  We are currently facing some issue to activate the plugin on a wp multi env. 

We have memory exhausted error message :    Fatal error: Allowed memory size of 104857600 bytes exhausted (tried to allocate 30720 bytes) in /var/www/wpmulti/wp-content/plugins/content_timeline/content_timeline_class.php on line 133

We have allocated 512 Mb on php.ini and in wp-config.php in the multi instance without any success. 

Any idea ? 

Best Regards

Migaszewski Guillaume
EORTC

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

That error points in the direction you already discovered and tried to sort.

Since you already tried to increase memory  yourself and have no changes you should contact your hosting provider as there are chance they will have to do the increase for you.  (not all hosting providers allow you to increase memory )

Please give us feedback on the response. Thank you.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

gmiga76 Client

Hi,
This is a server we are managing . We do have plenty of RAM available . 

Regards

Guillaume.

Shindiri Support team Administrator

Hi,

Ok good, then we will have to do some testing.

Can you send us your WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your  Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

gmiga76 Client

Dear Support, 

Well due to security policies in place I cannot provide wp login credentials . I can organize a screen sharing with you if you can ? .

I ll include my ticket ID . 

Regards

Guillaume. 


gmiga76 Client

I have a link via a php info , maybe this can already provide you a clue .  http://events.eortc.org/wpmulti/info123.php 

Regards

Guillaume.

gmiga76 Client

Dear Support , 

When would you be available for a screen sharing troubleshooting session ?

Best Regards

Guillaume.

Shindiri Support team Administrator

Hi,

unfortunately that doesn't help us much as we are mainly focused on debugging our plugin since we trust you as hosting provider can set the environment properly to be honest.

Since you cant give us WP / FTP access to test plugin behavior properly we can try guide you through procedures. To do that we again prefer you contact support team via email we linked above. Just refer to this ticket and they will advice and help you hopefully to sort this issue yourself.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

gmiga76 Client

Dear Support, 

Ok , we will then proceed with usual troubleshooting. 
Can we continue here ? I am not sure to understand how do I have to proceed ?.

Regards
Guilluame.

Shindiri Support team Administrator

Hi,

its easier for our team to track conversation via email and much much faster for you.
just send email to support@shindiristudio.com with you product license and ticket number (this ticket conversation)

they will guide you after that. If that is problem for any reason yes we can continue here to but it will take more time and will be less frequent conversation.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

we didn't hear from your for almost two weeks  now, no response on email either. Is your issue solved or our assistance is still needed ?

We have requested information from You in order to help with Your issue, could You be so kind and let us know if You have resolved the issue or is it still open.

If we do not hear from You in a weeks time period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.