preview works but timeline disappears on live page

StatusIDPriorityType
Closed31873NormalContent Timeline WP
Profile Reply
jimmythet Client

Hi – we just purchased Content Timeline for use on WordPress with the Divi theme. 

We like the Nashville layout, and set it to appear and it looks fine in preview, but it doesn’t appear on the page.

The default style works but none of the other styles will load. Please advise

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

we will need to check that on live if possible. So please send us your WP and FTP login info so we can check this firsthand.
Please also add this ticket ID so we can identify your product and then we can work on your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

jimmythet Client

I emailed you more info - is that right?

Shindiri Support team Administrator

Hi,

we confirm we got your email. Support team already responded. Thank you.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

Please check your page as support team debugged your issue and sorted the problem. You can respond to them via email if you have any more additional info. Problem was in one of the card that was populated with code that is not able to be handled by our plugin.

Thank you for your patience and understanding.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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