Problem with coupon on the checkout page

StatusIDPriorityType
Closed17226NormalSnapshop WP
Profile Reply
osaunier Client

Hi,
Is it possible for you to create a coupon to test this functionnality on your demo website (http://www.shindiristudio.com/snapshop/) because on mine the coupon is applied but the page doesn’t refresh to show the coupon value.
If I hit f5 it works!! So instead of create a full install on a local WAMP, may be you can just create a demo coupon?
Thanks,
Regards,
Olivier

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

Unfortunately, for now, we do not have that option on our demo website. You will have to test coupon option locally. You can find out more about coupons on this link: http://docs.woothemes.com/document/coupon-management/
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

osaunier Client

Hi,
Well I have tested it on another install of your template (up to date) and there's the same problem.
On the checkout page if you applied a WooCommerce Coupon you have to refresh the page to see the line with the coupon appear. And amount isn't aligned.

Regards,
Olivier

osaunier Client

HI,
Nothing to do about that please?
Thanks
Olivier

Shindiri Support team Administrator

Hello,

Her is the link for testing: http://www.shindiristudio.com/snapshop/checkout/

We have created test coupon for you: 123456

Please check our page, also you can send us your WP login data via email support@shindiristudio.com can we check and sets your coupon section.

Please include ticket ID.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

osaunier Client

Hi, thanks for your answer.

Well, I have the same issue on your demo with your coupon.

To explain if you go to the checkout page and apply a coupon, you have the success msg but the coupon doesn't appear under the "Shipping and Handling" line. I have to refresh the page to make it appear and then having the possibility to remove it.

I've tested it on Chrome/Firefox and IE.

Regards

osaunier Client

Hi,
Did you try it and see it?
It's a bit urgent that my customers can use coupons :)
Thanks for your help,
regards
Olivier

Shindiri Support team Administrator

Hi,

We understand that you are in a hurry, so we will notify our developers about this strange behavior, there is no quick fix for this, we have to test in and see what we can do.

Sorry for the inconvenience that this may caused you.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

osaunier Client

Hi,
Yes I understand, I'm waiting but my last message was 7 days ago... And the first issue reported 2 weeks ago for a real big problem for an online shop.
Well let me know when you find the solution.
Thanks for your help.
Best regards,
Olivier

Shindiri Support team Administrator

Hi,

Thank you for your understanding.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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