Responsive Problem

StatusIDPriorityType
Closed29065HighD-Light Theme WP
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nalbant Client

My website address is http://www.magnaturk.com . I’m using same wireless connection for my smartphone and computer. When I open my website from a computer it is working fastly and without a problem but if I open my website from my smartphone or any others’ smartphone its loading the page very slowly and cannot show some sections of website.  If I open your live preview from my smartphone it is also working without a problem. Can you find the problem?

My login information for wordpress is 
Username: u6944106
Password: 5kRw8172A

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT TROUGH EMAIL.
1. Maybe you have problem with big image size http://prntscr.com/ebyp5m
2. Did you tried to install any plugin for cache like W3 total cache
Also please change your current login data.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

nalbant Client

But I used your data package inside the wordpress. I think data is same as your live preview. I can surf easily with your live preview but not with my website on smartphone. If your bulk data is different from your live preview, optimization can be helpfull but if they are same, this cannot be a solution.

nalbant Client

Also I'm taking same things when I analyzed your live preview page but I can still surf on your page easily 
http://prnt.sc/ecb9pd


nalbant Client

Did you do anything? Is there any development about problem?

Shindiri Support team Administrator

Hi,

We responded on your issue via support email.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

nalbant Client

You still didnt solve my problem. Please solve it or I will contact with envato for refund process.

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