rigt scroll in post

StatusIDPriorityType
Closed22295HighAnivia Theme WP
Profile Reply
sun99 Client

Hi!
Why in post i can scroll far away to the right? Its not normal.
screenshot
https://yadi.sk/i/B24P2tftjdWwd
http://hiking-tenerife.com/zimnie-prazdniki-na-tenerife/

Replies

User Description Posted On
sun99 Client

its on all posts with your theme

Shindiri Support team Administrator

Hi,

Witch the browser you are using?
In our everything is ok: http://prntscr.com/8qdebz

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client

iam use last version google chrome - 45. Mac os Yosemite.
and on Safari 8 too


its on all posts on my site. This occurs when the mouse on the black menu. Infinite scrolling to the right.
https://yadi.sk/i/UgUEInBxjgByx


http://hiking-tenerife.com/zimnie-prazdniki-na-tenerife/

Shindiri Support team Administrator

Hi,

In your post pages missed the sidebar and widgets: http://prntscr.com/8qf7y4
Here is the one post page for example from our demo: http://www.shindiristudio.com/anivia/all-columns-post/

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client
Here sidebar. And yet everything is going right.
As well??


try it!
http://hiking-tenerife.com/otchet-tenerife-yanvar/

sun99 Client

Hello.

Ok, I tried everything. Nothing helps.
I tried to disable all plug-ins. I tried to change the contents in the sidebar. I tried to put only text in posts, without images. I tried to change all settings in the theme settings panel.
Nothing helps. In all the posts remains an endless scrolling to the right.


On the main page, everything is OK, in category and tags and everything is OK. But in the posts - endless scrolling to the right.
On your website everything is OK.

This bug in Safari and Chrome, and IE, and Chromium.
I need to fix it.

http://hiking-tenerife.com/ushhele-maska-los-gigantes/
Shindiri Support team Administrator

Hi,

As we can see this issue is happening only on Macs, on Windows there are no such problems.

We will investigate this further.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client

No, its not true.
Its on IE, Chrome and Chromium on Windows. Firefox i didnt tested.

Thanks! I really need to fix it.

Shindiri Support team Administrator

Hi,

We have just tested all the browsers in Windows on 3 different PCs, we did not had the issue like you do.

We are sure its present but we need to recreate it in order to fix it.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client

do you have some information?
its huge problem(

Shindiri Support team Administrator

Hi,

This happens because something is pushing forward the width, the problem is we can not recreate this issue anywhere, because its not present on our PCs.

We need to find some environment where its happening to be able to fix it.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client

Yes, I realize that something is pushing forward the width. But what is it?

You do not have a Mac OS?

Do you have Iphone? 
This error is here too! https://yadi.sk/i/FDUBoVvqjsLVz
This is a screenshot of the browser Iphone. Only do not say that you do not see the problem!

sun99 Client

Maybe you want me to do a video how to find this bug? Come on, guys. I bought your theme, not in order to deal with this awful bug ((

Shindiri Support team Administrator

Hi,

Please send us a video with this bug, so we can see what is happening and we will fix it.

Thank you

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

 

sun99 Client

You are didn't see at Iphone?

sun99 Client

https://yadi.sk/i/aanJ60SJjtu4B
video
main - all ok. post page - bug

sun99 Client
You have this bug on test web site!
There is the same endless scrolling to the right!

I need to envato reviews write that here a complete failure?
You must fix it!


sun99 Client

https://yadi.sk/i/TqcPnr1jjucQz
Android too have this bug!

Do you detect it?


Shindiri Support team Administrator

Hi,

Can you send us your access data for FTP, database (phpMyAdmin) and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client

For what you need my MySql base???

Yo didnt see problem now????
Its you theme. you have all files.

And yoh have bug in you demo website! http://www.shindiristudio.com/anivia-shop/shop/womens-dresses/strapless-lace-dress/ 
Fix it on your demo site and give me resolution.

Come guys,  iam really angry....


sun99 Client
For 2 weeks I started the ticket that you have not done absolutely nothing !! What kind of support ??


You have written on ThemeForest: "Responsive Layout Anivia is fully responsive. All of the elements, widgets and plugins are designed so that they provide as much information as they can on all resolutions. "
And
" Cross Browser Anivia looks perfect an all major browsers and in all responsive resolutions. "
It is not true! 
You force me to write about all this in the comments on Themeforest and administration of the site.
I just need fix this 1 bug!

Shindiri Support team Administrator

Hi,

We are trying to recreate the issue, please we have seen the video of yours.

This issue is clearly manifesting only on Macs, because on any of our PCs its not present.

This is why we wanted access to your site to check it right away on your side.

Or we can schedule a Team Viewer session.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

sun99 Client

Why you told me about mac?? i wrote you about Android and Iphone too! And about Chrome from Windows!!

I found that creates this bug!


https://yadi.sk/i/wLFz9KOYk4xLE
What kind of Div? Why its here? Its empty! 
OMG!


sun99 Client

just delete 2 padding and it fixed!
https://yadi.sk/i/akyOUl5Uk4xpU



sun99 Client

You can make a special style to the page, so it can be added in css

Shindiri Support team Administrator

Hi,

We surely will do, the problem is to test the code directly on Android and iPhone, because on browsers when scaled the issue did not happen.

Very curious, thank you though we are sorry for your delays.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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