Slider Style Just Spins and displays with no styles

StatusIDPriorityType
Closed18488NormalConnect Theme WP (Not-Supported)
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david.grant Client

I could not find another ticket with this problem and I saw the plugin developer suggested contacting the theme developer. I had styles working well, but recently styling has stopped completely on the revolution slider. I click the style button and it just spins and no dropdown appears. Additionally, custom css is no longer there. 

http://traffickingresponse.org

Please help.
Thank you.

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User Description Posted On
Shindiri Support team Administrator

Hi,

If we understand you have a problem with style from revolution slider plugin.

Try to reinstall plugin over your FTP server. Don't remove or delete files from server. Try to rename folder with name  "revslider" that is your old installed version and copy new one in plugins folder. On this way you will be try to fix all your issue from plugin.  If you have any more issue after that feel free to contact us.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

david.grant Client

Do you have a newer version of the plugin? I'll give that a go, but I know the standalone revslider has progressed beyond what was included in the theme installation. Thanks.

david.grant Client

I did reinstall and am still having the same issues.

https://dl.dropboxusercontent.com/u/1882156/Screen%20Shot%202015-05-06%20at%2011.26.36%20AM.png

This is what I see when I click on the style options.

Thank you.

david.grant Client

ALSO, I get an Ajax Error!!! error when I try to create a new slider

Shindiri Support team Administrator

Hi,

Can you send us your WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your  Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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