Snapshop does not support cutom directory

StatusIDPriorityType
Closed12702HighSnapshop WP
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reinaldoboriaweb Client

Does not support wp-content custom directory definition:

define( ‘WP_CONTENT_DIR’, dirname(__FILE__) . ‘/custom-directory‘ );
define( ‘WP_CONTENT_URL’, ‘http://’.$_SERVER['HTTP_HOST'].’/custom-directory‘ );

Error:
PHP Fatal error:  Call to a member function option() on a non-object in /path-to-virtualhost-user/public_html/custom-directory/themes/snapshopWP/shortcodes.php on line 69, referer: http://host/wp-admin/themes.php?page=snpshpwp_options

It is critical because it is a feature supported by WordPress and is a requirement for my website – and I think many others

Apparently, the plugin frontend_builder_commerce also not support another important feature. The customization of the plugin directory:

define( ‘WP_PLUGIN_DIR’, dirname(__FILE__) . ‘/custom-plugin-directory’ );
define( ‘WP_PLUGIN_URL’, ‘http://’.$_SERVER['HTTP_HOST'].’/custom-plugin-directory‘ );

Error:
PHP Fatal error:  require(): Failed opening required ‘/path-to-virtualhost-user/public_html/wp-content/plugins/frontend_builder_commerce/functions/font_head.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /path-to-virtualhost-user/public_html/custom-plugin-directory/frontend_builder/functions/font_head.php on line 308

Replies

User Description Posted On
Shindiri Support team Administrator

Hello,

Unfortunately snapshop does not support custom folders.
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

reinaldoboriaweb Client

Thanks for responding quickly.

I need to cancel my license and reimburse me. As I said, this support is native in Wordpress, a requirement of my site and many others.

I suggest you put a warning about this on the sale of the template page on ThemeForest.

Shindiri Support team Administrator

Hi,

 

 

Sorry for late responding, we sent your issue to our developers and they will work on it. We will contact you soon with solution.

 
Best regards,
Shindiri Studio | http://www.shindiristudio.com/

reinaldoboriaweb Client

This is a great news.

I will complete the work on my site in test environment, waiting to fix the problem.

Thanks.

Shindiri Support team Administrator

Hi,

Can you send us your access data for FTP, database (phpMyAdmin) and WP login info via e-mail to support@shindiristudio.com so our developers will solved this issue and make everything for you?

Also can you write ticket ID in mail?

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

reinaldoboriaweb Client

Unfortunately I have no way to do everything.

The site is in the testing environment within the company that I work in an intranet without external FTP or SSH.
We can create an extranet for access to the site, in the administrative area. Yet, without access to the source code because the constant DISALLOW_FILE_EDIT will be set to true.

I'm sending the login and ticket ID data to the email support@shindiristudio.com.




reinaldoboriaweb Client

Sended.

reinaldoboriaweb Client

I was informed that in the next update the problem will be fixed.

× This ticket is closed.