The Plugin Break the site completely

StatusIDPriorityType
Closed32207HighContent Timeline WP
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Pallavi Client

Hi, 

Installing and activating the plugin it breaks the site. I am using the Salient theme please help.

Regards,
Pallavi 

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

can you please tell us did you try to upload plugin via FTP or via wordpress install new plugin page ?

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Pallavi Client

Hi, 

I installed it by uploading the plugin Wordpress install a new plugin. I have Visual composer I don't think this is going to be an easy fix so I am requesting for the refund. Thank you.

Shindiri Support team Administrator

Hi,

There is no known conflicts between VC and Content Timeline plugins. Huge number of our customers have themes that use VC and we never had any website breaking problems in relation to VC and CT compatibility.

We kindly ask you to send us WP and FTP login details via email to support@shindiristudio.com so our support team can sort this for you.

If there is a problem within our plugin that cant be sorted in timely matter we should be able to confirm it pretty fast and that is a correct procedure in case of issuing refund request and making sure you are eligible for refund.

Our most important task is  that you are satisfied with our product and service provided so we want to assure you we will do our best to help you to the best of our ability.

Thank you.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

Shindiri Support team Administrator

Hi,

We have requested information from You in order to help with Your issue, could You be so kind and let us know if You have resolved the issue or is it still open.

If we do not hear from You in a 3 days period we will consider this ticket resolved.

Thank You,

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.