Theme installation issue

StatusIDPriorityType
Closed19865HighHotMag Wordpress
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mkiisoft Client

Hello guys. I have an issue with the theme:

I can’t install it over wordpress backend (are you sure? sign appears and nothing happend) and over FTP looks like a “good” installation but it brokens all my website. I have to delete it over FTP (cuz backend didn’t work at all) and use the default template.

All white screen when try to activate and only happened with this theme.

Need fix for this ASAP! Thanks

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

Can you please send us your access data for FTP and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

mkiisoft Client

Well... I could access to the installation but still have some issues with the template. The Revolution Slider is not as the Demo (I will not install the demo on this website because it will erase all my data). Also, feature post image is not working... I'm using the iframe POST COVER to have a cover photo and It's a double work.

I will send you the data of FTP and WP login to check whats wrong.


Shindiri Support team Administrator

Hi,

We will continue working over email.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

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