Urgent update issues

StatusIDPriorityType
Closed17312HighSnapshop WP
Profile Reply
JSDough Client

Hi, 

We are having trouble with updates. This is really serious as after many issues we had the site almost finished and looking the way we wanted and then this!
We followed the instructions but when we go to install re-theme we get this right after it hits 100%:

“Are you sure you want to do this?

Please try again.

Also tried following instructions for Plugin updates (fbuilder etc) and we get this:

“The uploaded file could not be moved to wp-content/uploads/2015/03.”

Please let us know whats wrong as this is getting really annoying. We never had this problem with other themes ut know we built this whole site with snapshop and can’t change. We thought you said it was just a routine update? Thanks

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

 

Sure we can help you. Download latest version of Snapshop theme (1.1.0) and unpack it.

 

Most secure way of installing new theme is over FTP. Login to your FTP and inside folder wp-content -> themes you will find folder snapshopWP. Rename that folder into 001snapshopWP. This process is necessary to make a copy of the old version. Now copy new version of Snapshop theme inside same wp-content -> themes folder. Go to your WP dashboard -> Appearance -> ThemesĀ  to check if you have installed new 1.1.0 version of Snapshop theme.

 

You will have newest version of Frontend Builder (2.9.0) installed with new version of Snapshop theme. But, if you want to update only Frontend Builder not whole theme download latest version of Frontend builder and unpack it. Login to your FTP and inside folder wp-content -> plugins you will find folder frontend_builder. Rename that folder into 001frontend_builder. Now copy new version of Frontend Builder inside same wp-content -> plugins folder. Go to your WP dashboard -> plugins to check if you have installed new 2.9.0 version of Frontend Builder.

 

 

If you have any issues feel free to contact us, we will help you. Also, you can send us your access data for FTP and WP login info via e-mail to support@shindiristudio.com so we can update Snapshop theme for you or Frontend Builder plugin.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

× This ticket is closed.