Website crashed with old theme version

StatusIDPriorityType
Closed27887HighSnapshop WP
Profile Reply
CavemanKitchen Client

Hi, 
I have never made an update from the theme and we then updated a plugin without backed up the theme and all is crashed, no pictures or cart available. 
Could you please guide me on what I could do to fix it. 
Thank you
Renata

Replies

User Description Posted On
Shindiri Support team Administrator

Hi,

PLEASE DO NOT POST VALID LOG IN DATA ON PUBLIC DISPLAY, ALWAYS SEND IT TROUGH EMAIL.

Can you please send us your access data for FTP and WP login info via e-mail to support@shindiristudio.com so we could see the problem firsthand? Also, you must include your Ticket ID so we can identify your purchasing and than we can solve your issue.

Best regards,
Shindiri Studio | http://www.shindiristudio.com/

CavemanKitchen Client

Thank you, just emailed you. 

× This ticket is closed.